Summary
Work History
Education
Skills
Websites
Timeline
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Kami Catherman

Davenport,FL

Summary

Detail-oriented Operations Specialist skilled in converting social media evaluations and usability feedback into structured data for artwork cataloging. Manages commission orders, online listings, and class enrollment records to optimize workflows. Ensures data accuracy in customer account details and service incidents, enhancing decision-making and operational efficiency.

Work History

Customer Solutions

Spectrum
Aurburndale
  • Handle customer inquiries, troubleshoot service issues, and provide solutions.
  • Investigated customer concerns and logged inquiries, complaints, and troubleshooting steps in CRM and ticketing systems to enhance service quality.
  • Updated customer contact details, service plans, and billing notes accurately in the system.
  • Identified upsell and cross-sell opportunities for products and services, documenting supporting notes to facilitate follow-up.
  • Documented loyalty offers applied to customer accounts and tracked retention outcome data for analysis.
  • Exported and formatted lists, reconciliation sheets, and metrics for supervisors to support data-driven decisions.

Associate/Instructor

Moon Dreamz
Winter Haven
  • Conducted interactive lectures and activities to enhance customer understanding of products.
  • Established open communication to create a positive learning environment.
  • Developed instructional materials for educational programs.
  • Documented complaints and resolution steps for follow-up and tracked quality, while entering attendance, assessments, and course completions.
  • Updated customer contact information and developed relationships with clients to enhance engagement.
  • Delivered personalized product recommendations to clients, ensuring satisfaction and driving revenue growth.
  • Maintain inventory counts, reorder points, and distribution logs for products.

Artist/Owner

artworkbykami.com
  • Instructed drawing basics classes, fostering creativity and skill development in participants.
  • Lead courses in the community to help individuals embrace creativity and develop artistic skills.
  • Enter titles, dimensions, mediums, and pricing into an inventory database. Created custom artwork tailored to the client's needs and preferences using various artistic mediums.
  • Updated product descriptions, availability, and image metadata for e-commerce platforms, enhancing online visibility and customer engagement.
  • Recorded sales receipts and transaction details for accurate accounting reconciliation.

Social Media Evaluator - Independent

Appen
  • Delivered actionable feedback on social media project guidelines and usability through judgments, ratings, and short-form feedback in project databases.
  • Ensured entries adhered to required format, taxonomy, and quality standards.
  • Achieved entry targets consistently while maintaining accuracy.
  • Self-motivated and interact effectively with online sites according to project guidelines.
  • Clarified project goals to ensure client satisfaction.
  • Track time, maintain consistent output, and communicate issues to project leads.

Education

Bachelor of Science - Media Arts and Animation

The Art Institute of Fort Lauderdale
Fort Lauderdale, FL
06.2004

Skills

  • Data verification and accuracy
  • Quality control
  • Attention to detail
  • File organization
  • Typing speed (65 wpm)
  • Time management
  • Problem-solving
  • Adaptability
  • Multitasking
  • Collaboration

Websites

Timeline

Customer Solutions

Spectrum

Associate/Instructor

Moon Dreamz

Artist/Owner

artworkbykami.com

Social Media Evaluator - Independent

Appen

Bachelor of Science - Media Arts and Animation

The Art Institute of Fort Lauderdale

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Kami Catherman