Kami James

• Investigate and resolve complex financial data discrepancies impacting transaction processing, client reporting accuracy, and operational integrity within global banking operations.
• Perform quality assurance reviews of financial statements, investment reporting, and transaction-related documentation to ensure compliance with internal controls, regulatory standards, and operational procedures.
• Collaborate with cross-functional teams including technology, operations, and business partners to conduct root cause analysis, resolve processing exceptions, and improve data governance processes.
• Utilize SQL and internal banking systems to analyze transactional data, identify reporting variances, and support timely issue resolution for high-priority operational matters.
• Support workflow management initiatives and operational improvement projects through JIRA tracking, process documentation, and issue escalation management.
• Assist leadership with risk mitigation efforts by developing and enhancing procedures that strengthen data quality controls and reduce operational and reputational risk exposure.
• Conduct detailed investigations into reporting and reconciliation issues while ensuring timely follow-up, resolution tracking, and communication with internal stakeholders.
• Operate within a highly regulated banking environment requiring strong attention to detail, analytical problem-solving, and adherence to established compliance and operational standards.

· Processed commercial Letter of Credit transactions involving document examination, payment processing, SWIFT communications, and accounting review within international trade finance operations.

· Reviewed import and export Letter of Credit documentation and payment instructions for 30–40 daily transactions, ensuring accuracy, timely execution, and compliance with banking and industry standards.

· Applied working knowledge of UCP600, AML regulations, and Anti-Boycott requirements to evaluate trade finance documentation and release compliant transactions.

· Ensured transactions were processed in accordance with internal operating procedures, regulatory requirements, customer service standards, and international trade finance practices.

· Investigated discrepancies and collaborated with internal teams, international banks, and business partners to resolve processing issues and mitigate operational risk.

· Partnered with technology and project management teams to support UAT testing for system enhancements and new platform releases within trade processing environments.

· Assisted team members with complex trade finance transactions and escalated high-risk or exception items when appropriate to ensure timely resolution.

• Responsible for investigating and resolving retirement product inquiries from Chase customers and branch personnel while ensuring timely and accurate issue resolution.
• Executed financial transactions promptly and accurately within established banking procedures and operational guidelines while adhering to IRS and compliance regulations.
• Provided quality customer service in a high-volume, fast-paced banking environment requiring strong attention to detail, multitasking, and problem-solving skills.
• Developed working knowledge of firm policies, banking systems, compliance procedures, and regulatory requirements related to retirement and investment products.
• Handled client issues and disputes in an inbound call center environment by conducting research, providing timely follow-up, delivering accurate resolutions, and escalating complex matters when appropriate.
• Collaborated with internal departments and support teams to resolve transaction-related issues and ensure a positive client experience.
• Maintained confidentiality and accuracy when reviewing sensitive customer financial information and processing account-related requests.
• Assisted with operational support activities and ensured adherence to internal controls, service standards, and risk management procedures.

· Provided seamless customer service support to fulfill client requests, resolve concerns, and maintain strong small business banking relationships.

· Communicated effective solutions to complex credit card and banking inquiries for small business customers while ensuring a high level of professionalism and accuracy.

· Educated customers on banking products, services, and account solutions to support customer retention and overall client satisfaction.

· Navigated multiple banking systems and online platforms to troubleshoot digital banking issues and resolve account-related concerns efficiently.

· Delivered first-call resolution by conducting research, gathering additional information, and collaborating with internal departments to resolve client issues in a timely manner.

· Built rapport with customers through consistent engagement and relationship-focused service within a high-volume banking environment.

· Trained, coached, and mentored a new hire class of 15 employees by providing guidance on banking procedures, customer service standards, and system navigation, contributing to successful completion of training objectives.

· Maintained compliance with internal banking policies, operational procedures, and customer privacy standards while handling sensitive financial information