Kami Millward
Burley,ID
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
18
18
years of professional experience
Work History
OPERATIONS SUPERVISOR
THE BANK OF COMMERCE
10.2024 - Current
- Supervised daily operations to ensure compliance with banking regulations and policies.
- Coordinated workflow among staff to optimize service delivery and enhance customer satisfaction.
- Implemented process improvements that increased operational efficiency and reduced errors.
- Trained new team members on operational procedures and customer service best practices.
- Monitored performance metrics to identify areas for improvement within branch operations.
- Resolved customer inquiries and issues promptly, maintaining high levels of client trust.
- Assisted in preparing reports on operational performance for upper management review.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
TELLER
DL EVANS BANK
04.2024 - 10.2024
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted customers with inquiries, providing exceptional service to enhance overall banking experience.
- Maintained knowledge of bank products, promoting services that align with customer needs and financial goals.
- Collaborated with team members to streamline operational procedures, improving workflow efficiency.
- Identified potential fraud or discrepancies in transactions, safeguarding bank assets and maintaining compliance standards.
- Resolved customer issues proactively, enhancing satisfaction through effective problem-solving techniques.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Branch Service Manager
Zions Bancorporation
02.2023 - 03.2024
- Supervised daily branch operations, ensuring compliance with banking regulations and policies.
- Trained and mentored staff, fostering a collaborative team environment and enhancing service delivery.
- Developed and implemented strategies to improve customer satisfaction and retention rates.
- Analyzed branch performance metrics to identify opportunities for process improvements and operational efficiency.
- Coordinated training programs for new employees, promoting adherence to company standards and best practices.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
FINANCIAL SECRETARY
CASSIA SCHOOL DISTRICT. WHITE PINE ELEMENTARY
11.2014 - 07.2021
- Managed budgetary processes for school operations, ensuring compliance with district financial policies.
- Coordinated financial reporting, providing essential data to support decision-making among administrators.
- Developed and maintained financial records using accounting software to enhance data integrity and accessibility.
- Assisted in preparation of annual budgets, collaborating with department heads to align resources with strategic goals.
- Received dues, fees and payments and provided transaction receipts.
- Verified processing information and deposited received funds into organizational account.
- Supported senior leadership with informed recommendations for strategic investments based on careful risk assessments.
OWNER/MANAGER
K & S PIZZA SERVICES/ 5 BUCK PIZZA
04.2008 - 05.2014
- Oversaw daily operations, ensuring consistent quality and service standards.
- Developed and implemented cost-control measures to enhance profitability and operational efficiency.
- Trained and mentored staff on best practices in food preparation and customer service techniques.
- Managed inventory levels, minimizing waste while ensuring product availability for peak times.
- Enhanced customer satisfaction through strategic menu development and promotional campaigns.
- Streamlined ordering processes using POS systems to improve transaction efficiency and accuracy.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Education
High School Diploma -
BURLEY HIGH SCHOOL
BURLEY, ID05.1990
No Degree - GENERAL STUDIES
RICKS COLLEGE
REXBURG, ID01.1991
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Customer service
- Data entry
- Employee supervision
- Office management
- Payroll and budgeting
- Phone and email etiquette
- Bookkeeping
- Appointment scheduling
- Financial reporting
Timeline
OPERATIONS SUPERVISOR
THE BANK OF COMMERCE
10.2024 - Current
TELLER
DL EVANS BANK
04.2024 - 10.2024
Branch Service Manager
Zions Bancorporation
02.2023 - 03.2024
FINANCIAL SECRETARY
CASSIA SCHOOL DISTRICT. WHITE PINE ELEMENTARY
11.2014 - 07.2021
OWNER/MANAGER
K & S PIZZA SERVICES/ 5 BUCK PIZZA
04.2008 - 05.2014
No Degree - GENERAL STUDIES
RICKS COLLEGE
High School Diploma -
BURLEY HIGH SCHOOL