Kami Olsson
Phoenix,Arizona
Summary
Experienced professional with over 10 years in guiding individuals and families through critical decisions in assisted living, memory care, skilled nursing, and behavioral health. Expertise in collaborating with interdisciplinary teams to simplify healthcare choices, coordinate transitions of care, and foster trusted relationships. Recognized for increasing occupancy and establishing referral partnerships through dedicated service and advocacy.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Independent Managing Hairstylist
Self-Employed
Washington Court House, OH
1986 - 2016
- Operated as independent contractor Managing Hair Designer for over 30 years, providing flexibility to explore diverse professional opportunities.
- Managed scheduling, marketing, business operations, budgeting, and customer retention.
- Coordinated daily scheduling of appointments and client meetings to optimize workflow, marketing, business operations, budgeting, and customer retention.
- Cultivated loyal clientele through personalized service and proactive relationship management.
Special Education Teacher
Phoenix #1 School District • Hillsboro City Schools • Washington Court House City Schools
01.2018 - Current
- Advocated for students and families by coordinating services with multidisciplinary teams to enhance support systems.
- Build trusting relationships through compassionate communication, active listening, and individualized support.
- Educated parents on services, resources, and individualized plans, ensuring compliance with federal and state regulations to empower family involvement.
- Coordinate multiple services simultaneously while maintaining detailed electronic documentation.
- Demonstrated professionalism in all interactions with students and families, collaboration, patience, and strong family communication.
Admissions & Marketing Director
Carriage Court Assisted Living & Whispering Pines Nursing Home
Washington Court House, Ohio
01.2015 - 01.2018
- Successfully launched a new Alzheimer's/Memory Care neighborhood, achieving and maintaining 100% occupancy.
- Maintained approximately 90% occupancy through trusted relationships with families, physicians, hospitals, and community partners.
- Coordinated admissions for Assisted Living, Skilled Nursing, and Memory Care residents while ensuring smooth transitions from hospitals and community settings.
- Achieved 90% occupancy by fostering trusted relationships with families, physicians, hospitals, and community partners.
- Built referral partnerships with approximately 15–18 primary care physicians, hospital discharge planners, case managers, hospice providers, and home health agencies.
- Facilitated family consultations, coordinated resident assessments, conducted facility tours, and clarified available services and care options.
- Visited hospitals in Columbus, Chillicothe, and surrounding communities to support hospitalized patients and guide families through placement decisions.
- Collaborated closely with nursing, therapy, administration, and interdisciplinary healthcare teams to ensure positive resident outcomes.
Physician's Office Assistant
Dr. Dale Reno MD Family Medicine
Washington Court House, OH
05.2013 - 01.2015
- Managed front desk operations, ensuring a welcoming environment for patients.
- Assisted patients with scheduling appointments and managing their medical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated referrals to specialists, optimizing patient access to specialized care.
- Provided exceptional customer service during phone interactions, addressing concerns with empathy and professionalism.
- Handled confidential patient information in accordance with HIPAA regulations.
- Processed insurance claims and verified patient eligibility for services.
- Implemented an effective billing system to streamline payment processing and improve revenue collection rates.
- Prepared and processed patient referrals and transfer requests.
- Conducted patient intake interviews, recording and documenting relevant information.
ACT Team Leader
Scioto Paint Valley Mental Health Center
01.2006 - 01.2008
- Coordinated community-based behavioral health services for adults with severe mental illness, ensuring access to essential support and resources.
- Collaborated with physicians, hospitals, counselors, and community agencies to facilitate seamless continuity of care for clients.
- Led interdisciplinary team meetings to enhance communication and collaboration among staff.
- Developed and implemented care plans tailored to individual client needs, ensuring holistic support.
- Supervised daily operations, ensuring compliance with mental health regulations and best practices.
Education
Bachelor of Science - Behavioral Science (Psychology Concentration)
New York Institute of Technology
New York, NY05-2007
Skills
- Technical Styling
- Client Engagement
- Client Retention
- Client Support
- Customer Service Excellence
- Client Advocacy
- Product Knowledge
- Community Networking
- Community Resources
- Vendor Coordination
- CRM Software
- Microsoft Office
- Google Workspace
- Outlook
- Zoom
- Virtual Communication
- Virtual Collaboration Platforms
- Problem Solving
- Collaboration
- Organization
- Communication
- Professionalism
- Adaptability
- Empathy
- Compassion
- Active Listening
- Relationship Building
- Communication
- Professionalism
- Adaptability
Certification
- Ohio Professional Educator License – Special Education
- Arizona Professional Educator License – Special Education
- Early Childhood Endorsement
PROFESSIONAL HIGHLIGHTS
- Successfully opened and filled a new Alzheimer's/Memory Care neighborhood to 100% occupancy, maintaining full occupancy throughout employment.
- Maintained approximately 90% occupancy within a Skilled Nursing Facility through exceptional family support and referral relationship development.
- Built trusted professional relationships with approximately 15–18 primary care physicians serving Fayette County.
- Worked closely with hospital discharge planners, physicians, hospice providers, and community agencies to coordinate successful transitions of care.
- Traveled throughout Central Ohio, including Columbus and Chillicothe, meeting with hospitalized patients and families to discuss care options and coordinate admissions.
- Recipient of the AAA Excellence in Member Relations Award for exceptional customer service.
Timeline
Special Education Teacher
Phoenix #1 School District • Hillsboro City Schools • Washington Court House City Schools
01.2018 - Current
Admissions & Marketing Director
Carriage Court Assisted Living & Whispering Pines Nursing Home
01.2015 - 01.2018
Physician's Office Assistant
Dr. Dale Reno MD Family Medicine
05.2013 - 01.2015
ACT Team Leader
Scioto Paint Valley Mental Health Center
01.2006 - 01.2008
Independent Managing Hairstylist
Self-Employed
1986 - 2016
Bachelor of Science - Behavioral Science (Psychology Concentration)
New York Institute of Technology