Kami Smoot
Chubbuck,ID
Summary
Talented Program Administrator, experienced in Office Management and Administration, accomplished in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Results-driven and innovative with excellent project management abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Administrator
City Of Chubbuck
Chubbuck, Idaho
05.2019 - Current
- Improved success of programs by making proactive adjustments to operations.
- Developed certification and training programs from ground up, laying out framework and defining roles.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Successfully wrote and obtained grants and funding for City projects
- Maintained and updated project related documents.
- Addressed and resolved technical, financial and operational concerns by working with staff and directors.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Compiled data and information and executed contracts
- Managed electronic timekeeping system and software
- Implemented and managed safety program
- Created and monitored methods for workflow automation, training programs, operational efficiency measurements and performance management
- Implemented and managed City's strategic plan
- Managed budgets and capital planning for all Public Works departments
- Identified needed changes in policy, regulations, procedures and technology to increase efficiency and effectiveness
- Maintained files according to record retention requirements, ordered supplies, conducted research
Executive Assistant
City of Idaho Falls
Idaho Falls, ID
12.2014 - 05.2019
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for Mayor, Council, and Directors.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support Directors
- Created expense reports, budgets and filing systems for management team.
- Prepared documents, reports and presentations for Mayor, Council, Directors, and board members using advanced software proficiencies.
- Developed and updated spreadsheets and databases to track, analyze and report on various subjects
- Transcribed minutes of meetings and executed City meetings and events for Mayor, Council, Legislators, and more.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for Mayor, Council and Directors
- Worked with Directors to initiate new projects and assist in various processes.
- Answered high volume of phone calls and email inquiries.
- Assisted with special projects of varying degrees of complexity.
- Streamlined operations and prioritized tasks, allowing Directors and staff to increase productivity.
- Coordinated events and worked on ad hoc projects.
- Upheld strict timetables by maintaining accurate, detailed calendars.
- Distributed City-wide announcements, booked conference rooms and coordinated catering for many different events
- Created and managed office systems to efficiently deal with documentation.
- Managed appointments to all Boards, Commissions and Committees and maintained current documentation
- Reviewed City policy, statues and ordinances to remain educated of updated legislation
- Addressed all citizen complaints, requests and suggestions through coordination with other city departments and staff
- Served on Mayor’s Scholarship Fund Board of Directors as well as Idaho Falls Senior Citizen Board of Directors
Front Office Lead/ Supervisor
Bingham Memorial Hospital
Blackfoot, ID
07.2010 - 12.2014
- Trained employees on computer programs and hospital policies and protocols
- Completed employee performance audits, tracked physician office and hospital statistics, and ensured physician schedule accuracy for historical data
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached employees through day-to-day work and complex problems.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Interpreted management directives to define and document administrative staff processes.
- Standardized office structures and processes to promote collaboration and increased performance.
- Oversaw quality control and productivity rates to improve patient traffic flow
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Education
Bachelor of Science - Health Care Administration
Idaho State University
Pocatello, IDSkills
- Project Implementation and Management
- Budget Administration and Preparation
- Operations Management
- Administrative Oversight
- Critical Thinking and Problem Solving
- Executive Presentations
Certification
- Certified Public Manager (CPM), Idaho Division of Human Resources, October 2021 - May 2023
Timeline
Program Administrator
City Of Chubbuck
05.2019 - Current
Executive Assistant
City of Idaho Falls
12.2014 - 05.2019
Front Office Lead/ Supervisor
Bingham Memorial Hospital
07.2010 - 12.2014
Bachelor of Science - Health Care Administration
Idaho State University