Kami Sulrzycki
Customer Service Representative
Las Vegas,NV
Summary
Dedicated and adaptable professional with 7+ years of experience in customer service, support, training, and data research. Recognized for being resourceful, detail-oriented, and effective both independently and in team environments. Actively seeking a new career opportunity that offers growth, challenge, and the ability to expand my skill set.
Overview
9
9
years of professional experience
Work History
Eligibility Specialist
Pacific Dental Service
Las Vegas, NV
07.2019 - Current
- 2019 - 2022; Rehired 2025 - Present
- Experience with EPIC & Salesforce; Developed verbal and visual instructions for navigating EPIC and Salesforce, improving user comprehension.
- Facilitated training sessions for offshore and in-house teams.
- Supported dental offices by resolving errors and addressing missing details, ensuring accurate information flow.
- Find trends and compare to prevent any negative impact.
- Verify and update insurance plans correctly.
- Obtain new benefit details, research mistakes and find solutions.
- Create detailed documentation providing feedback as requested.
- Run and create data reports.
- Microsoft Excel and Microsoft Word
Customer Service Representative CBO
NYU Langone Health
Las Vegas, NV
08.2022 - 04.2024
- Handled high volume calls addressing medical bills and disputes to ensure customer satisfaction.
- Experience in EPIC software proficiency: payments, claims, insurance, appointments, documentation and demographics.
- De-escalate and resolve caller disputes while updating data entry per call.
- Research accounts for updates and errors.
- Coordinated with extended departments to correct errors and obtain missing documents for timely resolutions.
- Explained terms and conditions for payment plans and financial assistance to aid customer understanding and decision making.
- Instruct users on navigating websites and mobile apps.
- Participated in shadowing of new hires.
Patient Care Coordinator
Pulmonary Solutions
Las Vegas, NV
09.2017 - 07.2019
- Utilized Brighttree software for patient management.
- Assisted patients with billing inquiries, resolving discrepancies to enhance patient satisfaction.
- Scheduled patients for equipment setup, guidelines & obligations.
- Verify insurance coverage and processed claims to ensure timely reimbursements.
- Handle inbound / outbound calls.
- Confirm appointment and follow ups.
- Performed data entry for new and existing clients to maintain accurate patient records.
- Communicate via email with patients & doctors.
Education
Certificate - Dental assisting
Anthem Institute
Las Vegas, NV09-2012
Skills
- Communication and training
- Research and data entry
- Epic software proficiency
- Microsoft Windows
- Medical billing expertise
- Customer service
- Receptionist
- Scheduling and organization
- Insurance claims and benefits
- Retail Sales
Timeline
Customer Service Representative CBO
NYU Langone Health
08.2022 - 04.2024
Eligibility Specialist
Pacific Dental Service
07.2019 - Current
Patient Care Coordinator
Pulmonary Solutions
09.2017 - 07.2019
Certificate - Dental assisting
Anthem Institute