KAMIA CAIN
Brooklyn
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with 3+ years of outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Administrative Assistant
CUNY – New York City College of Technology
Brooklyn
08.2024 - Current
- Provide high-quality, person-centered administrative support, ensuring efficient operations for the department.
- Assisted Chair in managing calendars, scheduling meetings, and maintaining distribution lists; set meeting agendas for internal and external meetings to ensure organized discussions.
- Review resumes, facilitate interview scheduling, and manage all official onboarding and termination paperwork.
- Answer administrative phone lines, respond to inquiries, assist with correspondence tracking, update internal databases, and monitor shared mailboxes.
- Coordinated and gathered information to synthesize and develop reports for leadership; performed SharePoint data entry and cleanup projects to enhance data accuracy.
- Assist with training and supervising Federal Work Study students; manage timesheets and attendance tracking.
- Managed event planning and space bookings; processed receipts and payments for reimbursements while overseeing departmental budget as Treasurer.
- Assist and advise students regarding registration; assist faculty and students with documentation and form completion.
- Utilize modern tools including TEAMS for instant messaging and video meetings to support a dynamic work environment.
Supervisor
Sweet Green
Brooklyn
04.2022 - 06.2024
- Prepared daily work schedules and assigned tasks to 20+ team members to ensure efficient coverage and task completion.
- Addressed performance issues through coaching, counseling, and conflict management to foster a positive work environment.
- Streamlined office operations by managing email, phone communications, scheduling payments, and tracking records to enhance workflow.
- Completed opening and closing duties to facilitate business operations.
- Accurately processed Point of Sale (POS) transactions.
- Greeted and assisted customers with a focus on service excellence.
Child Care Associate
Independent
Brooklyn
04.2021 - 03.2022
- Supervised and cared for children ages 20 months to 3 years.
- Monitored play activities to ensure safety and promote wellness.
- Communicated daily activities and addressed behavioral concerns with parents to foster transparency and trust.
- Developed constructive relationships with families through clear communication and professionalism.
Volunteer Work
Academy for College Preparation and Career Exploration
Brooklyn
02.2018 - 11.2019
- Developed administrative processes to improve office efficiency.
- Organized physical and digital files and updated reports to streamline access to information.
- Provided secretarial and office management support, fostering cooperative relationships to enhance team collaboration.
- Welcomed visitors and answered phone calls at front reception desk, ensuring a positive first impression for guests.
Education
Bachelor of Science - Business Admin (Project Management)
Southern New Hampshire University
Manchester, NH 08.2021 - 08.2027
High School Diploma -
Academy for College Preparation and Career Exploration
Brooklyn, NY 06.2017 - 06.2021
Skills
- Administrative Support
- Office Organization
- Microsoft Office Suite
- SharePoint
- Client Service
- Employee training
- Employee development
- Problem-Solving
- Team Leadership
- Strong Verbal Communication
- Strong Written Communication
- Interpersonal Relations
Timeline
Administrative Assistant
CUNY – New York City College of Technology
08.2024 - Current
Supervisor
Sweet Green
04.2022 - 06.2024
Bachelor of Science - Business Admin (Project Management)
Southern New Hampshire University
08.2021 - 08.2027
Child Care Associate
Independent
04.2021 - 03.2022
Volunteer Work
Academy for College Preparation and Career Exploration
02.2018 - 11.2019
High School Diploma -
Academy for College Preparation and Career Exploration
06.2017 - 06.2021