Kamiko Hagans
Federal Way
Summary
Professional Claims Specialist with hands-on experience in managing claims processes efficiently. Skilled in evaluating and processing claims, ensuring compliance with regulations, and maintaining high standards of accuracy. Strong focus on teamwork and delivering results in dynamic environments. Reliable and adaptable, excelling in customer service and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service/Claims Representative Associate
RXO Logistics
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
Dispatch driver
Amazon
03.2023 - 05.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Ramp operator
World Wide Flights
09.2021 - 01.2022
- Consistently met or exceeded performance goals set by management, demonstrating a strong work ethic and commitment to excellence.
- Ensured proper placement of chocks, cones, and other essential equipment for aircraft safety during servicing.
- Supported airline customer service initiatives by promptly responding to inquiries from passengers or crew members about baggage handling processes.
- Maintained a clean and organized ramp area, contributing to operational efficiency and safety standards.
- Reduced aircraft turnaround time through efficient loading and unloading of baggage and cargo.
- Collaborated with ground service teams to coordinate fueling operations and minimize delays for on-time departures.
Cashier
Burger King
01.2020 - 06.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
McDonald’s
11.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Rides operator
Wild Waves
05.2018 - 08.2018
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
Courtesy clerk
Safeway
12.2017 - 04.2018
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
No Degree - Medical Billing & Coding
DeVry University
01-2026
Diploma -
Bethel highschool
06.2020
Skills
- Great communicator
- Fast learner
- Proven leader
- Retail experience
- Delivers excellent customer service
- Multi-tasker
- Reliable team worker
- Avid listener
- Microsoft word/excel
- Claims processing
- Customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved Lower Claims by introducing Excel for sorting claims based on the length of time its been open and tracking the status of the claim.
- Supervised team of 42 staff members.
Certification
- Presidential award
- Perfect attendance
- MVP
- Citizenship
- Cosmetology
- Microsoft word/excel
Languages
English
Native or Bilingual
Timeline
Customer Service/Claims Representative Associate
RXO Logistics
03.2023 - Current
Dispatch driver
Amazon
03.2023 - 05.2023
Ramp operator
World Wide Flights
09.2021 - 01.2022
Cashier
Burger King
01.2020 - 06.2020
Cashier
McDonald’s
11.2018 - 03.2019
Rides operator
Wild Waves
05.2018 - 08.2018
Courtesy clerk
Safeway
12.2017 - 04.2018
No Degree - Medical Billing & Coding
DeVry University
Diploma -
Bethel highschool
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