Summary
Overview
Work History
Education
Skills
Preferred Qualifications
References
Timeline
Generic

Kamil Bass- Walker

Wilmington,DE

Summary

Accomplished Ticket Sales Supervisor bringing proven skills in team management, training and business development. Builds strong and profitable relationships with existing and prospective clients to drive consistent sales. Expert in customer service and problem-solving.

Overview

9
9
years of professional experience

Work History

Ticket Sales Supervisor

NJ Transit
New York, NY
08.2014 - Current
  • Responsible for the supervision of ticket sales staff, ensuring timely and accurate processing of all orders.
  • Developed and implemented procedures to ensure accuracy in order entry and customer service.
  • Monitored daily ticket sales activities to ensure that goals were met or exceeded.
  • Provided training on new software systems related to ticketing services.
  • Assisted in budget preparation and forecasting future revenue from ticket sales.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Recruited, hired, trained, coached and evaluated performance of new employees within the department.
  • Delivered best-in-class customer service to existing and prospective ticket holders to back up sales team and resolve issues.
  • Connected with businesses, organizations and consumers to establish relationships and offer tickets for corporate, charitable and personal use.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

Malcolm X Shabazz High School
Newark, NJ
06.2004

Bachelor of Science -

William Paterson University of New Jersey
Wayne, NJ

Skills

  • Financial Reporting
  • Staff Management
  • Budget Management
  • Data Entry
  • Bookkeeping
  • Employee Supervision
  • Report Preparation
  • Performance Management
  • Database Administration
  • Vendor Management
  • Office Management
  • Administrative Management
  • Motivational Leadership
  • Staff Development and Training
  • Customer Service
  • Performance Improvement
  • Software Management

Preferred Qualifications

  • Leadership & Supervisory Experience
  • Extensive Cash Handling Experience
  • Willing to work in all types of weather conditions (Heat, Cold, Snow & Rain)
  • Microsoft Office including Word, Excel, Powerpoint & Outlook

References

References available upon request.

Timeline

Ticket Sales Supervisor

NJ Transit
08.2014 - Current

High School Diploma -

Malcolm X Shabazz High School

Bachelor of Science -

William Paterson University of New Jersey

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Kamil Bass- Walker