Kiersen Easley
Ackerman,MS
Overview
2
2
years of professional experience
Work History
Ticket Sales Supervisor
Whitetails Unlimited Mississippi
07.2022 - Current
- Enhanced customer satisfaction by efficiently handling ticket sales inquiries and providing accurate event information.
- Analyzed sales trends to identify opportunities for improvement in pricing strategies or promotional campaigns.
- Monitored inventory levels to ensure availability of tickets for all scheduled events.
- Increased repeat business by building rapport with customers through exceptional service experiences.
- Enhanced team performance through training, close monitoring and support of new agents.
Barista Shift Supervisor
The Coffee Shop
08.2021 - 07.2022
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Monitored food preparation, production, and plating for quality control.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
Education
Dual Credit Student During High School -
Holmes Community College
Goodman, MSAssociate of Arts - Special Education
East Mississippi Community College
Mayhew, MS05.2024
High School Diploma -
Choctaw County High School
Ackerman, MS05.2022
Skills
- Time Management
- Team Management
- Presentation Design
- Coaching and Mentoring
- Adaptability
- Attention to Detail
- Staff Training
Timeline
Ticket Sales Supervisor
Whitetails Unlimited Mississippi
07.2022 - Current
Barista Shift Supervisor
The Coffee Shop
08.2021 - 07.2022
Dual Credit Student During High School -
Holmes Community College
Associate of Arts - Special Education
East Mississippi Community College
High School Diploma -
Choctaw County High School