Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Keyonte' Harris

St Louis,MO

Summary

Dynamic Ticket Sales Supervisor with proven expertise in employee training and customer service at Bi-State Development. Successfully led a team to exceed sales goals while resolving complex customer issues efficiently. Skilled in cash handling and fostering a positive work environment, ensuring high levels of satisfaction and operational excellence.

Overview

7
7
years of professional experience

Work History

Ticket Sales Supervisor

Bi-State Development
St Louis, MO
09.2023 - Current
  • Responsible for the supervision of ticket sales staff, ensuring timely and accurate processing of all orders.
  • Actively participated in industry conferences and seminars in order stay up-to-date on changes in the field.
  • Recruited, hired, trained, coached and evaluated performance of new employees within the department.
  • Resolved customer complaints regarding tickets, seating, refunds.
  • Resolved customer complaints quickly and efficiently while maintaining a professional demeanor.
  • Monitored daily ticket sales activities to ensure that goals were met or exceeded.
  • Guided employees in handling difficult or complex problems.

Ticket Sales Agent

Bi-State Development
St Louis, MO
06.2018 - Current
  • Processed refunds and exchanges as requested by customers.
  • Handled cash, credit card and check payments in a timely manner.
  • Performed data entry tasks such as entering customer information into databases accurately.
  • Resolved customer complaints promptly and efficiently.
  • Participated in team meetings to discuss strategies for improving customer satisfaction.
  • Assisted customers in selecting the most suitable tickets for their needs.
  • Balanced and reconciled cash drawer at end of shift.

Automotive Detailer

Enterprise Rent-A-Car
St Louis, MO
12.2021 - 06.2023
  • Applied waxes and polishes to the vehicle's body to protect its paint finish.
  • Identified areas needing extra attention such as tar removal from bumpers or rust removal from doors.
  • Inspected finished products to ensure they meet customer satisfaction standards.
  • Ensured compliance with all safety regulations while performing automotive detailing tasks.
  • Removed dirt and debris from upholstery, carpets and mats using brushes, vacuums and steam cleaners.

Education

High School Diploma -

Confluence Preparatory Academy
St Louis, MO
05-2019

Skills

  • Employee training
  • Ticket sales management
  • Cash handling
  • Customer service
  • Strong leadership
  • Multitasking
  • Refund processing

Accomplishments

  • Hospitality Hero - 2024

Timeline

Ticket Sales Supervisor

Bi-State Development
09.2023 - Current

Automotive Detailer

Enterprise Rent-A-Car
12.2021 - 06.2023

Ticket Sales Agent

Bi-State Development
06.2018 - Current

High School Diploma -

Confluence Preparatory Academy

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