Sarah Caudell
Spokane Valley,WA
Summary
Results-driven professional in sales colleague and manager, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
20
20
years of professional experience
Work History
Big Ticket Sales Colleauge, Sales Manager
Macys Department Store
Spokane Valley, Washington
07.2005 - Current
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Implemented process changes to streamline sales department workflow.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Supported sales team members to drive growth and development.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
West Valley High School
Spokane Valley, Washington06-1999
Skills
- Customer service
- Team collaboration
- Data analysis
- Educating customers on products and services
- Providing management team feedback on the progress of the growth of new colleagues to attain goal-oriented staff
- Problem solving
- Employee training
- Relationship building
- Active listening
- Conflict resolution
- Communication
- Goal setting
- Decision-making
- Organization
- Flexible and adaptable
- Customer relations
- Team building
Timeline
Big Ticket Sales Colleauge, Sales Manager
Macys Department Store
07.2005 - Current
High School Diploma -
West Valley High School