Overview
Work History
Education
Skills
Certification
Timeline
Bartender

Kamila Niezgoda

Nursing
Chicago,IL

Overview

1
1
Certification
3
3
years of post-secondary education
8
8
years of professional experience

Work History

Waitress

Texas Roadhouse
Mount Prospect, IL
10.2020 - Current
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Food Delivery Driver

DoorDash
Chicago, IL
01.2020 - Current
  • Anticipated customers' questions and complaints and skillfully handled any concerns.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Floral Clerk

Marianos
Arlington Heights, IL
02.2016 - Current
  • Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
  • Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
  • Set up and broke down holiday and seasonal displays.
  • Assisted with monthly inventory counts.
  • Quoted, generated and processed customer orders to meet specifications and various occasions.
  • Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
  • Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.

Floral Manager

Marianos
Arlington Heights, IL
08.2018 - 08.2019
  • Trained multiple employees on basic floral arrangement.
  • Supervised 3 employees in floral department.
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Created schedules weekly

Cashier

Marianos
Arlington Heights, IL
06.2015 - 02.2016
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.

Education

Associate of Science - Nursing

William Rainey Harper College
Palatine, IL
08.2017 - Current

Skills

Customer Service

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Certification

CPR

Timeline

Waitress

Texas Roadhouse
10.2020 - Current

Food Delivery Driver

DoorDash
01.2020 - Current

CPR

10-2019

Floral Manager

Marianos
08.2018 - 08.2019

Associate of Science - Nursing

William Rainey Harper College
08.2017 - Current

Floral Clerk

Marianos
02.2016 - Current

Cashier

Marianos
06.2015 - 02.2016

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Kamila NiezgodaNursing