Kamilah DeLouis
Snellville,GA
Summary
Dynamic manager with a proven track record, enhancing customer satisfaction through expert training and mentoring. Excelled in team building and professional service delivery, significantly improving restaurant efficiency. Skilled in both customer service and operational management, demonstrating a commitment to excellence and a positive impact on business outcomes.
Overview
7
7
years of professional experience
Work History
Applebee's Neighborhood Grill & Bar
Stone Mountain, GA
12.2022 - Current
- Greeted customers and addressed their needs in a friendly and professional manner.
- Assisted with training new staff members on proper customer service techniques.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Checked quality of food before it was served to customers.
- Resolved customer complaints in a professional manner.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
- Developed strategies to improve customer satisfaction ratings within the restaurant.
Server/Carside Specialist
Applebee's Neighborhood Grill & Bar
Stone Mountain, GA
08.2020 - 07.2021
- Greeted customers arriving to pick up orders and provided them with a positive customer service experience.
- Assisted customers in packing their orders into their vehicles, ensuring that all items were accounted for and secure.
- Utilized ordering system to accurately process incoming orders and properly prepare food according to restaurant specifications.
- Provided customers with accurate information regarding menu items, pricing and order status updates.
- Adhered to company policies and procedures while maintaining a safe work environment.
- Demonstrated knowledge of standard operating procedures related to cash handling, credit card processing and other payment methods accepted by the restaurant.
ResStar
University of West Georgia
Carrollton, GA
01.2019 - 05.2019
- Assisted with managing the flow of foot traffic into the facility by controlling access points when necessary.
- Alerted security personnel of any suspicious or disruptive activities in the vicinity.
- Monitored surveillance cameras to ensure safety of customers and staff members.
- Maintained accurate records related to visitor check-ins and check-outs throughout shift.
- Participated in regular training sessions on topics related to customer service, safety protocols.
Merchandise Assistant Lead
Herschend Family Entertainment
Stone Mountain, GA
11.2017 - 07.2018
- Assisted in the maintenance and organization of the merchandise inventory database.
- Maintained accurate records of incoming and outgoing shipments.
- Prepared purchase orders for new items to be added to inventory.
- Managed the placement of advertisements both online and offline that promoted specific products or lines of merchandise.
- Performed regular audits of store shelves to ensure all items were properly stocked according to planograms established by corporate headquarters.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Education
High School Diploma -
Shiloh High School
Snellville, GA05-2018
Some College (No Degree) - Biology
University of West Georgia
Carrollton, GASkills
- Training and coaching
- Service prioritization
- Training and mentoring
- Expectation setting
- Professionalism
- Team building
- Communication Skills
- Restaurant maintenance
- Marketing
- Budgeting and forecasting
Languages
Creole
Limited
French
Limited
Timeline
Applebee's Neighborhood Grill & Bar
12.2022 - Current
Server/Carside Specialist
Applebee's Neighborhood Grill & Bar
08.2020 - 07.2021
ResStar
University of West Georgia
01.2019 - 05.2019
Merchandise Assistant Lead
Herschend Family Entertainment
11.2017 - 07.2018
High School Diploma -
Shiloh High School
Some College (No Degree) - Biology
University of West Georgia
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