Kamilah Smith
Macon,GA
Summary
Customer service professional with strong interpersonal skills and a proven work ethic. Extensive knowledge of solid waste collection processes and regulations. Committed to providing exceptional service and maintaining a positive attitude in all interactions. Authorized to work in the US for any employer.
Overview
21
21
years of professional experience
Work History
Claims Processor
Progressive
08.2024 - Current
- Take inbound calls from customer who has been in an accident. Verify address phone number policy number last for the social and date of birth. getting detailed information from the customer and the other party. Processing the claim getting them a claim number setting them up for a rental and submitting documentation over to the claim adjuster. Took 65 to 75 calls per day.
Account Manager
Ricoh USA
11.2017 - 08.2024
- Speaking with the customer about their Maintenance Contract.
- Receiving inbound calls from the customer on their past due invoice, helping them submit payment on the portal, along with navigating them through system to place service calls.
- Driven by deadlines/month end
- Making sure the Maintenance contract is billed correctly to the ship to address on file
Account Manager
11.2014 - 10.2017
- Handles customer accounts that are past due regarding their written agreement.
- Speaking with the customer face to face on how to establish ownership on the merchandise they purchase.
- Driven by deadlines.
Customer Service Representative
Advanced Disposal
01.2005 - 11.2014
- Answer 80-90 inbound calls daily.
- Provide excellent customer service over the phone, email, website and in person.
Education
High school diploma - undefined
Wilcox County High School
Abbeville, GA05.2000
Skills
- Customer service excellence
- Account oversight
- Claims administration
- Subrogation proficiency
Timeline
Claims Processor
Progressive
08.2024 - Current
Account Manager
Ricoh USA
11.2017 - 08.2024
Account Manager
11.2014 - 10.2017
Customer Service Representative
Advanced Disposal
01.2005 - 11.2014
High school diploma - undefined
Wilcox County High School