Kamill Rodriguez
Phoenix,AZ
Summary
Versatile and dynamic professional with proven expertise in customer service and hospitality, honed at IL Bosco Pizza and other notable venues. Excelled in reservations management and customer satisfaction, leveraging bilingual capabilities in English and Spanish to enhance guest experiences. Demonstrates exceptional communication skills and a commitment to excellence, achieving significant improvements in customer service metrics.
Overview
5
5
years of professional experience
Work History
Hostess/Table Busser
IL Bosco Pizza
Phoenix, AZ
08.2024 - 12.2024
- Greeted guests and gathered information to seat groups or place on waitlist. Distributed menus to guests led to tables.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Took beverage orders and served drinks during peak meal times.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained a clean and organized dining area. Performed light cleaning duties, such as wiping down tables, or sweeping floors..
Box Office Representative
Stand Up Live Comedy Theater
Phoenix, AZ
06.2021 - 03.2022
- Provided excellent customer service by responding promptly and courteously to guest inquiries via phone or email.
- Coordinated seating arrangements based on ticket categories.
- Created reports summarizing sales activity and performance goals achieved daily or weekly.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed customer service inquiries such as refunds, exchanges, and lost or stolen tickets.
- Counted cash at shift end and tallied to reconcile with tickets sold.
- Coordinated reservations with emphasis on VIP clientele and bundled services.
Hostess/Server Assistant
Dennys Restaurant
Tempe, AZ
06.2020 - 02.2021
- Ensured warm greetings while delivering menus.
- Took reservations from patrons by phone or online, and notified servers and managers of large groups to prepare seating in advance.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accepted payments from guests for dine-in and take-out foods.
- Took food orders, ran food, and served beverages.
Education
High School Diploma -
NFL YET College Prep Academy
Phoenix, AZ05-2021
Skills
- Microsoft Word
- Excel
- Communication skills
- Customer service expertise
- Hospitality service expertise
- Positive and professional
- Reservations management
- Detail-oriented
- Phone etiquette
- Multitasking skills
- Effective customer upselling
Languages
- English
- Spanish
Timeline
Hostess/Table Busser
IL Bosco Pizza
08.2024 - 12.2024
Box Office Representative
Stand Up Live Comedy Theater
06.2021 - 03.2022
Hostess/Server Assistant
Dennys Restaurant
06.2020 - 02.2021
High School Diploma -
NFL YET College Prep Academy
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