KAMILLA ANDRADE
College Station,TX
Summary
Knowledgeable and dedicated customer service professional and administrative assistant with extensive experience in various industries. Portuguese, Spanish and English speaker. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Animal Handler
Texas A&M University
09.2024 - Current
- Managed emergency situations calmly when they arose by following established safety protocols specific to each species encountered
- Participated in ongoing professional development opportunities related to animal care best practices
- Worked closely with other departments, such as conservation or education teams, to ensure a cohesive approach to animal care and visitor engagement
- Reduced animal stress levels through consistent and gentle handling techniques, promoting overall health
- Monitored animal diets closely, adjusting as necessary to maintain optimal weight and nutritional balance
- Coordinated volunteer efforts effectively in support of various tasks such as cleaning enclosures or preparing diets for the animals
- Conducted regular inspections of enclosures and equipment for signs of wear or damage, ensuring prompt repairs were carried out as needed
- Contributed to research projects focusing on animal behavior, physiology, or cognition by collecting accurate data and adhering to established protocols
Customer Service Manager
Inktel Contact Center Solutions
06.2023 - 08.2024
- Company Overview: Remote customer service solutions provider
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration
- Reduced customer complaints, proactively addressing issues and implementing effective solutions
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans
- Remote customer service solutions provider
Administrative Assistant
The Center For Regenerative Medicine
12.2021 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success
- Maintained inventory of office supplies and placed orders
Call Center Manager
Florida City Gas
10.2019 - 12.2021
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals
- Resolved escalated customer issues promptly and professionally to maintain satisfaction
- Led daily team meetings to review performance, set targets and motivate staff
- Analyzed customer feedback to identify improvement opportunities and develop action plans
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes
- Recruited, trained and onboarded new agents, maintaining exceptional service standards
- Created clear and effective policies governing all aspects of employee work and interaction with customers
- Implemented innovative service strategies to improve customer experience and engagement
Customer Service Manager
TJ MAX
10.2017 - 09.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration
- Reduced customer complaints, proactively addressing issues and implementing effective solutions
- Developed training materials and conducted workshops for new hires and ongoing staff development, enhancing product knowledge and customer service skills
- Collaborated with sales teams to understand customer needs and preferences, contributing to promotional strategies and inventory management
- Implemented efficient processes for handling returns, exchanges, and other customer service transactions, reducing wait times and improving overall efficiency
Hospitality and Management
Hunter Lodge Tour
01.2015 - 10.2017
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked well in a team setting, providing support and guidance
- Excellent communication skills, both verbal and written
- Assisted with day-to-day operations, working efficiently and productively with all team members
Education
Associates Degrees - Pre Vet
Miami Dade College
Miami, FLBachelor - Animal Science
Texas A&M University
College Station, TX12.2026
GED -
Ronald Reagan Doral Senior High
Doral, FL06.2021
Skills
- Patience and persistence
- Critical thinking
- Physical fitness
- Organizational skills
- Animal enrichment
- Team collaboration
- Animal empathy
- Active listening
- Pet handling
- Effective communication
- Animal care
- Adaptability and flexibility
- Creativity and innovation
- Verbal and written communication
- Teamwork
- Decision-making
- Customer service
- Customer communication
- Problem-solving
- Relationship building
- Honest and dependable
- Appointment scheduling
- Attention to detail
- Problem identification
- Problem-solving abilities
- Time management abilities
- Dependable and responsible
- Inventory management
- Multitasking
- Work planning
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Animal Handler
Texas A&M University
09.2024 - Current
Customer Service Manager
Inktel Contact Center Solutions
06.2023 - 08.2024
Administrative Assistant
The Center For Regenerative Medicine
12.2021 - 06.2023
Call Center Manager
Florida City Gas
10.2019 - 12.2021
Customer Service Manager
TJ MAX
10.2017 - 09.2019
Hospitality and Management
Hunter Lodge Tour
01.2015 - 10.2017
Associates Degrees - Pre Vet
Miami Dade College
Bachelor - Animal Science
Texas A&M University
GED -
Ronald Reagan Doral Senior High
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