Hi, I’m
Kamilla Norova
Austin,TX
Overview
13
years of professional experience
1
Certification
Work History
Self Employed
Hospitality Consultant
04.2017 - Current
Job overview
- Work in a consulting capacity to prepare restaurants for opening operationally by interviewing, training and selecting key staff members
- Assist in curation of beverage program, train staff members on menu specifics, educate staff and guests about food & beverage trends, and farm-to-table sustainability concepts
- Coordinate point of sale system installation and training
- Train management on large party preparation, scheduling needs, guest interaction and elevated dining expectations
- Ideate and execute social media planning, oversee all brand photography and digital communications
- Сollaborate with management team on proper inventory procedures, sustainable ordering processes and cost margins of orders
- Help team manage external vendor relationships to lower food costs and operate more efficiently
Este Restaurant
Food and Beverage Manager
05.2022 - 11.2022
Job overview
- Managed team of 50+ direct reports, payroll, daily deposits and cost controls
- Created job descriptions, training materials and opening/closing checklists for all restaurant positions
- Organized and set up POS (Toast) / Reservation systems (Resy)
- Created coffee program and trained staff how to prepare specialty coffee drinks, maintained highest standards for beverage quality and service
- Ideation and execution of all private events
- Increased revenue and brand awareness through marketing efforts, sustainability programs and implementing new ideas that resulted in full occupancy daily
Soho House
Food and Beverage Manager
08.2021 - 05.2022
Job overview
- Managed team of 75+ direct reports, executed payroll/timekeeping, interviewed and trained all F&B employees of the property
- Oversaw all F&B operations for events scaling 500+ members and guests, including private events for Fortune 500 companies and A-List artist/performers
- Partnered with Membership and Events Programming team on operations of all member events, including SXSW, Austin City Limits, Formula One Racing brand activations
- Collaborated with General Manager to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience
- Implemented and enforced compliant F&B standards and company policies
Better Half Coffee & Cocktails
Food and Beverage Manager
12.2017 - 03.2020
Job overview
- Held key leadership role in the restaurant's start-up, including menu development, pricing structure, operational procedure development and restaurant workflow planning
- Managed 40+ staff members with focus on productivity, efficiency, and enhancing guest experience
- Helped develop and trained staff on coffee and beverage program
- Coordinated catering services/event bookings including specialty menus, cost structure and event curation
- Managed marketing efforts that included seasonal menu offerings, pop-up events, and artist showcases that generated additional footfall and revenue to business
Education
Saint-Petersburg State University of EconomicsSaint Petersburg, Russia
Master of Science from Hospitality, Tourism And International Relations
Skills
- Leadership
- Communications / Marketing
- New Business Consulting
- Budget Management
- Event Planning
- Social Media Management
- Guest Relations
- Project Management
- Branding Management
Timeline
Food and Beverage Manager
Este Restaurant
05.2022 - 11.2022
Food and Beverage Manager
Soho House
08.2021 - 05.2022
Food and Beverage Manager
Better Half Coffee & Cocktails
12.2017 - 03.2020
Hospitality Consultant
Self Employed
04.2017 - Current
Saint-Petersburg State University of Economics
Master of Science from Hospitality, Tourism And International Relations
SYSTEMS
- Toast POS
- Micros POS
- Square POS
- Resy
- Open Table
- Tripleseat
- Salesforce
Internships
Kodolanyi Janos Foiskola University Of Applied Science
The Erasmus Mundus Programme,
Budapest, Hungary
January 2012 - June 2012
Hospitality Business Management
The Langham Huntington Hotel,
Pasadena, California
May 2013- May 2014
Hospitality Management
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