Summary
Overview
Work History
Education
Skills
Timeline
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Kamillah Smallwood

Family Support Partner
E.O,NJ

Summary

Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with more than [Number] years of advocating for people by scheduling appointments, promoting activities that build self-reliance and setting attainable goals.

Overview

12
12
years of professional experience

Work History

Family Support Partner

Doris KEY
09.2022 - Current
  • Maintained detailed case notes documenting client interactions and successes; used data-driven approach to inform future interventions and ongoing support efforts.
  • Delivered culturally competent services by respecting diverse backgrounds and understanding the unique needs of each family served.
  • Coordinated with schools and other organizations to promote seamless service delivery for children receiving special education or mental health services.
  • Connected families with appropriate community resources, ensuring access to essential services and programs.

Customer Service Representative

Tom Miller
11.2018 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Childcare Assistant Teacher

Tildy HALL
09.2012 - 06.2018
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Communicated regularly with parents about daily activities and behaviors.

Education

GED -

Essex County College
Newark, NJ
08.2009

Skills

  • Professional boundaries
  • Confidentiality adherence
  • Motivational Interviewing
  • Multicultural Competence

Timeline

Family Support Partner

Doris KEY
09.2022 - Current

Customer Service Representative

Tom Miller
11.2018 - 04.2022

Childcare Assistant Teacher

Tildy HALL
09.2012 - 06.2018

GED -

Essex County College

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Kamillah SmallwoodFamily Support Partner