Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kamille Jackson

Houston

Summary

I am hard working in my field of customer service, trained in time management, knowledge of medical billing and coding, customer relations and multitasking skills. I am diligent bringing top-notch skills in oral and written communications, problem-solving, compliance and the ability to add value to any company.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Access Care
08.2024 - 02.2025
  • Greeting and checking in patients, verifying patient demographic and insurance information
  • Collecting co-payments and patient balances
  • Answering phones and directing calls to appropriate departments, ensuring patient privacy and confidentiality
  • Transcribed personal correspondence for physicians in epic
  • Possess in-depth knowledge of medical terminology and medical transcription guidelines

Patient Services Representative

Solis Mammography
04.2023 - 05.2024
  • Answers inbound phones and emails, schedules and confirms appointments, and inputs customer data into company systems
  • Highly organized and effective patient services representative with strong history of medical office operations and fulfilling role responsibilities

Customer Service Representative

Conduent
Houston, TX
03.2019 - 12.2021
  • Provide medical and pharmacy benefit information to Medicare members, able to check for all types of authorization, grievance and appeals and check for pharmacy claims

Prior Authorizations

Burks Medical
Mansfield, TX
05.2018 - 12.2018
  • Answer multiple line, send emails and faxes, addressing customer inquiries, solving problems and providing updated new patient information
  • Responsible for customer request, documentation, clearances, certifications and approvals from insurance companies

Pre-Authorization

Quality Authorizations
Ft. Worth, TX
04.2018 - 05.2018
  • Processing agreements from payers to cover specific services, contact physician offices to ensure an authorization has been obtained, contact the insurance companies, billing and coding

Education

DIPLOMA -

CROWLEY HIGH SCHOOL
Crowley, TX
05.2013

MEDICAL BILLING AND CODING CERTIFICATION -

ALTIERUS CARE COLLEGES
Ft. Worth, TX
01.2018

EXTERNSHIP -

QUALITY AUTHORIZATIONS COMPANY
01.2018

Skills

  • Microsoft Word
  • Microsoft Excel
  • Self-motivated
  • Medical Billing and Coding
  • Type 40 WPM
  • Strong verbal communication
  • High volume Call center experience
  • Telephone techniques
  • People oriented
  • Goal oriented
  • Erad systems
  • Noble
  • Insurance verification and collections

Certification

  • CPR certified
  • OSHA/HIPAA compliance
  • Medical billing and coding certified

Timeline

Patient Access Care
08.2024 - 02.2025

Patient Services Representative

Solis Mammography
04.2023 - 05.2024

Customer Service Representative

Conduent
03.2019 - 12.2021

Prior Authorizations

Burks Medical
05.2018 - 12.2018

Pre-Authorization

Quality Authorizations
04.2018 - 05.2018

DIPLOMA -

CROWLEY HIGH SCHOOL

MEDICAL BILLING AND CODING CERTIFICATION -

ALTIERUS CARE COLLEGES

EXTERNSHIP -

QUALITY AUTHORIZATIONS COMPANY

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Kamille Jackson