Kamille Jackson
Houston
Summary
I am hard working in my field of customer service, trained in time management, knowledge of medical billing and coding, customer relations and multitasking skills. I am diligent bringing top-notch skills in oral and written communications, problem-solving, compliance and the ability to add value to any company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Care
08.2024 - 02.2025
- Greeting and checking in patients, verifying patient demographic and insurance information
- Collecting co-payments and patient balances
- Answering phones and directing calls to appropriate departments, ensuring patient privacy and confidentiality
- Transcribed personal correspondence for physicians in epic
- Possess in-depth knowledge of medical terminology and medical transcription guidelines
Patient Services Representative
Solis Mammography
04.2023 - 05.2024
- Answers inbound phones and emails, schedules and confirms appointments, and inputs customer data into company systems
- Highly organized and effective patient services representative with strong history of medical office operations and fulfilling role responsibilities
Customer Service Representative
Conduent
03.2019 - 12.2021
- Provide medical and pharmacy benefit information to Medicare members, able to check for all types of authorization, grievance and appeals and check for pharmacy claims
Prior Authorizations
Burks Medical
05.2018 - 12.2018
- Answer multiple line, send emails and faxes, addressing customer inquiries, solving problems and providing updated new patient information
- Responsible for customer request, documentation, clearances, certifications and approvals from insurance companies
Pre-Authorization
Quality Authorizations
04.2018 - 05.2018
- Processing agreements from payers to cover specific services, contact physician offices to ensure an authorization has been obtained, contact the insurance companies, billing and coding
Education
DIPLOMA -
CROWLEY HIGH SCHOOL
Crowley, TX05.2013
MEDICAL BILLING AND CODING CERTIFICATION -
ALTIERUS CARE COLLEGES
Ft. Worth, TX01.2018
EXTERNSHIP -
QUALITY AUTHORIZATIONS COMPANY
01.2018
Skills
- Microsoft Word
- Microsoft Excel
- Self-motivated
- Medical Billing and Coding
- Type 40 WPM
- Strong verbal communication
- High volume Call center experience
- Telephone techniques
- People oriented
- Goal oriented
- Erad systems
- Noble
- Insurance verification and collections
Certification
- CPR certified
- OSHA/HIPAA compliance
- Medical billing and coding certified
Timeline
Patient Access Care
08.2024 - 02.2025
Patient Services Representative
Solis Mammography
04.2023 - 05.2024
Customer Service Representative
Conduent
03.2019 - 12.2021
Prior Authorizations
Burks Medical
05.2018 - 12.2018
Pre-Authorization
Quality Authorizations
04.2018 - 05.2018
DIPLOMA -
CROWLEY HIGH SCHOOL
MEDICAL BILLING AND CODING CERTIFICATION -
ALTIERUS CARE COLLEGES
EXTERNSHIP -
QUALITY AUTHORIZATIONS COMPANY
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