Kamille Johnson
Charlotte,NC
Summary
Led high-performing teams by leveraging data-driven insights to develop strategies that optimize the entire customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Manager, Vice President
Wells Fargo
05.2024 - Current
- Facilitated consumer lending and loan origination by supporting accurate, complete, and compliant documentation processes.
- Reviewed customer and lending documents to identify and address discrepancies, aiding risk reduction and data accuracy.
- Collaborated with bankers and operations teams to enhance loan booking accuracy and improve documentation standards.
- Adhered to regulatory requirements and internal controls through continuous review of account activities.
- Maintained documentation quality by identifying trends and implementing corrective measures to reduce errors.
- Contributed to successful audits by managing operational risk and compliance reviews.
- Utilized banking platforms to accurately review, validate, and maintain customer and loan information.
Assistant Financial Center Manager
Bank of America
11.2020 - 05.2024
- Assisted in consumer loan origination by reviewing application packages, collecting necessary documentation, and verifying compliance with lending guidelines.
- Supported clients during the lending process by explaining product options, gathering financial details, and coordinating documentation requirements.
- Checked account and lending documents for accuracy, completeness, and compliance with regulatory and internal standards.
- Worked with lending operations and service partners to address documentation issues and enhance processing efficiency.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT2028
Skills
- Assisted in managing retention programs to enhance customer loyalty
- Supported profit growth initiatives to optimize revenue generation
- Provided guidance to teams in strategic planning efforts
- Conducted analysis of KPIs to identify performance trends
- Aided in developing customer relationship strategies to improve engagement
- Facilitated team development through training and collaboration
- Utilized CRM software to streamline customer interactions
- Contributed to workflow optimization for increased efficiency
Websites
Certification
NMLS: 2611157 - S.A.F.E certified
Timeline
Branch Manager, Vice President
Wells Fargo
05.2024 - Current
Assistant Financial Center Manager
Bank of America
11.2020 - 05.2024
Bachelor of Science - Accounting
Western Governors University