KAMINI SOOKWAH-WAIRAWEN
Hempstead,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Medical Secretary
Northwell Health Physician Partners Neuroscience Institute
09.2022 - Current
- Prepares charts for patient appointments making sure all necessary information is complete
- Schedule patient appointments including, new patient consults, follow-up appointments and pre-admission testing
- Answer phones, confirmations calls, respond to emails, handle mail, collect patients’ fees and payments, and assisted with patient care when needed
- Review and analyzed patient insurance information, processed prescription requests and worked closely with various medical professional
- Respond to message or requests in timely manner and provide accurate, clear information with authority and within scope of knowledge
- Support Doctors, Nurses and patients by serving as a liaison between different departments, and performed other administrated as required
- Verify insurances for successful billing (benefits coverage/limits, co pay / deductible amount, authorization, pre certification and referral requirements
- Handle daily tasks from patients in terms of their medication renewal, scheduling appointment, medical records release, referrals, prior authorization, etc.
- Answered phone calls and messages for physician ,medical facility, scheduling appointments, and handling patient inquiries.
Data Entry Specialist
- Assumed leadership role in CCBHC projects
- Identified issues and developed methods to alleviate negative impacts on projects
- Created, modify, and update complex spreadsheets with formulaic functions to ensure rapid and organized transfer of information
- Adhered to all timeframe requirements and ensure accuracy of inputted information
- Perform data extraction of discrete information and migrate those datasets to other EMR systems
- Retrieved data and prepare reports from database for internal review and external reporting
- Outreach and engage with culturally diverse consumers/clients
- Apply safeguards to ensure that private documents, digital files, and databases were secure and not in danger of corruption.
Accountant Assistant, Entry Clerk
- Created journal entries in QuickBooks for special accounts
- Provided internal audit support of invoice spreadsheets and reconciled errors
- Managed accounting activities to ensure compliance with accounting principles, policies, and external audits
- Served as a liaison between Accounting and Operations to attain fluidity of information to better assist clients and providers
- Contributed to month-end financial analysis and reporting
- Medical Scheduling
- Scheduled, rescheduled, and canceled independent medical examination (IME) appointments
- Processed client referrals
- Reviewed data for discrepancies and resolved errors using standard operational procedures (SOP)
- Trouble-shooted service providers’ phone inquiries
- Generated and prepared appointment letters to Claimants and Attorneys
- Medical Records Maintenance
- Organized and mailed medical records to service providers
- Prepared and processed all first class and certified registered mail
- Prepared and shipped records to physicians utilizing appropriate mailing sources (UPS, FedEx or Electronic) within required timeframes
- Date, Reviewed medical records for completion and accuracy of providers’ information
- Entered an average of 70 Electronic-Certified letters into the company’s database (IME) on daily basis
Front Desk Receptionist
New Horizon Counseling Center
01.2021 - 06.2022
- Greeted patients and visitors in a courteous, prompt and professional manner
- Provided quality customer service phone calls in a friendly and efficient manner
- Followed all HIPPA compliance, privacy and confidentially standards accurately
- Scheduled appointments, register patients and distributed sample pharmaceuticals as prescribe
- Maintain therapist on-line schedule and make changes as needed
- Informed provider’s assistant of no shows and cancellations
- Entered patient insurance and demographics using EMR systems, and keep them updated
- Recorded insurance cards and other pertinent documents to prepare and organize new and existing patient charts
- Retrieved and sort mail, alert staff of any packages received , alert departments of confidential mail received and/or a large quantity of mail to sort, follow procedures properly for checks received in the mail.
Administrative Assistant
MedSource National/Exam works
07.2017 - 04.2020
- Invoice Management
- Created and distributed weekly invoice spreadsheets to the management team
- Generated invoices for all completed cases, averaging a total of 8,000 invoices per month
- Reviewed cases prior to creating final invoices to ensure reports are accurate for client delivery
- Spearheaded monthly internal case audits to ensure all cases are invoiced and statuses are updated
- Paid company bills and outstanding invoices.
Education
Bachelor’s Degree - Economics
Queens College
Associate’s Degree - Business Administration
Nassau Community College
Skills
- Customer service orientation
- Ability to take initiative in leadership roles
- Fast learner and ability to remain calm in crisis
- Pharmacy prior authorizations
- Proficient with organization and time-management
- Knowledge of
- Accounting practices and software (Quickbooks)
- Proficient in Microsoft Office Suite (Excel, Word, Power points, Outlook)
- Proficient in Northwell Health Touch works (All Scripts), Sorian, EcareNext and Covermymeds
- General knowledge of healthcare insurance and medical terminology ( CPT, ICD-9 coding, HIPPA compliance)
- Demonstrated attitude of respect and compassion towards family members, patients and all members of healthcare team
Languages
English
Full Professional
Timeline
Medical Secretary
Northwell Health Physician Partners Neuroscience Institute
09.2022 - Current
Front Desk Receptionist
New Horizon Counseling Center
01.2021 - 06.2022
Administrative Assistant
MedSource National/Exam works
07.2017 - 04.2020
Data Entry Specialist
Accountant Assistant, Entry Clerk
Bachelor’s Degree - Economics
Queens College
Associate’s Degree - Business Administration
Nassau Community College