Kamira Ray
Memphis,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Internal Revenue Service
Memphis, TN
12.2024 - Current
- Resolved customer inquiries regarding tax regulations and filing procedures.
- Provided accurate information on payment options and tax relief programs.
- Monitored case resolutions to ensure compliance with IRS guidelines and policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved complex taxpayer inquiries with comprehensive knowledge of tax regulations and IRS procedures.
- Implemented process improvements that enhanced service delivery and reduced average response times for taxpayer inquiries.
Teacher Assistant
Memphis Shelby County Schools
Memphis, TN
08.2023 - 11.2024
- Supported classroom activities by preparing instructional materials and resources.
- Assisted lead teacher in implementing lesson plans and managing student behavior.
- Facilitated small group instruction to reinforce learning objectives and enhance comprehension.
- Conducted assessments to track student development and inform instructional strategies.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
Shift Lead
Walgreens
08.2022 - 08.2023
- Supervised team operations, ensuring compliance with company policies and safety standards.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Coordinated shift schedules, optimizing workforce efficiency and coverage during peak hours.
- Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Front Desk Receptionist
Jim Keras Nissan
Memphis, TN
07.2022 - 08.2023
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling for service department, optimizing workflow and customer satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Welcome Desk Receptionist
Methodist Le Bonheur Children’s Hospital
Memphis, TN
10.2021 - 06.2022
- Greeted and assisted patients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Collaborated with healthcare staff to streamline patient check-in processes, enhancing efficiency.
- Provided information on hospital services and procedures, addressing inquiries promptly.
- Maintained confidentiality of patient information while complying with HIPAA regulations.
- Served as a reliable point of contact for both internal employees and external guests, fostering strong relationships across the board.
Lead Teacher
YMCA Early Learning Center
08.2020 - 02.2022
- Led curriculum development initiatives, enhancing educational outcomes for diverse learning groups.
- Mentored and trained staff on best practices in early childhood education and classroom management.
- Implemented assessment strategies to monitor student progress and adapt teaching methods accordingly.
- Developed engaging lesson plans that align with state standards and the YMCA's educational philosophy.
- Fostered a collaborative environment among educators, promoting effective communication and teamwork.
- Conducted regular evaluations of classroom activities, ensuring compliance with safety and quality standards.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Education
No Degree - Early Childhood Education
University of Memphis
Memphis, TNEarly Childhood Education
Southwest Tennessee Community College
MemphisHigh School Diploma -
Central High School
Skills
- Typing Skills WPM- 47
- Customer Service
- Organizational Skills
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Professional telephone demeanor
- Scheduling
- Payment processing
Certification
- CPR and AED- American Heart Association Basic Life Support Program
- ParaPro Certification
Strengths:
Excellent communication skills; very organized; patient; persuasive; positive attitude; hard worker; dedicated.
Timeline
Customer Service Representative
Internal Revenue Service
12.2024 - Current
Teacher Assistant
Memphis Shelby County Schools
08.2023 - 11.2024
Shift Lead
Walgreens
08.2022 - 08.2023
Front Desk Receptionist
Jim Keras Nissan
07.2022 - 08.2023
Welcome Desk Receptionist
Methodist Le Bonheur Children’s Hospital
10.2021 - 06.2022
Lead Teacher
YMCA Early Learning Center
08.2020 - 02.2022
No Degree - Early Childhood Education
University of Memphis
Early Childhood Education
Southwest Tennessee Community College
High School Diploma -
Central High School