Ma. Del Rocio Lopez
Downey,CA
Summary
To obtain a customer service position that will allow me to
contribute my skills and knowledge, while continuously learning and developing new abilities to contribute to the company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Citystaff Solutions Inc
Compton, CA
05.2022 - 06.2024
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding shipments status.
- Provided clear effective communication with customers through phone and email.
- Maintained detailed records of customer shipments and transactions.
- Compile documents for end of month billing.
House Cleaning Owner
Luna's cleaning
Long Beach, CA
05.2021 - 04.2022
- Managed daily operations of business, including hiring and training staff.
- Scheduled appointments and maintained calendar of appointments.
- Created and updated reports such as labor, budget, inventory and profit reports.
- followup with customers to assure satisfaction of service provided.
Logistics Customer Service Representative
Port Logistics Group
Rancho Dominguez
11.2016 - 03.2021
- Developed relationships with carriers to ensure reliable transportation services.
- created and updated shipping and receiving reports.
- Coordinated shipping schedules for outbound shipments.
- Provided customers with accurate shipping and delivering dates and times..
- Monitored incoming shipments for accuracy and timeliness.
- Handled inquiries about shipments, delivery times, and order status.
Education
High School Diploma -
Jordan High School
Long Beach, CA06-1992
Skills
- Inbound and Outbound Calling
- Appointment Scheduling
- Complaint resolution
- Data Collection
- Paperwork Processing
- Inventory Control
- Typing Speed 47 WPM, 10-Key Typing
- Microsoft Office,excel and Outlook
- Skills to prioritize to meet deadlines
- multi-task
- Successfully works as part of team and great at working individually
- Detail oriented
Languages
Spanish
Professional
English
Professional
Certification
Makeup artist
Timeline
Customer Service Representative
Citystaff Solutions Inc
05.2022 - 06.2024
House Cleaning Owner
Luna's cleaning
05.2021 - 04.2022
Logistics Customer Service Representative
Port Logistics Group
11.2016 - 03.2021
High School Diploma -
Jordan High School