KAMISHA STEELE
West Chester,OH
Summary
Dynamic customer service professional with extensive experience in managing customer interactions and delivering effective solutions. Expertise in leveraging strong communication and problem-solving skills to promptly address concerns while fostering positive relationships and maintaining high service standards. Recognized for reliability, empathy, and a results-driven approach, consistently achieving success in high-pressure environments. Committed to team collaboration and adaptability, ensuring alignment with evolving customer needs and organizational goals.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
BIRDI INC
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
U.S. Bank
05.2021 - 09.2024
- Resolve customer issues efficiently and accurately
- Troubleshoot customer inquiries and provide solutions
- Maintain customer records and update customer information
- Track and document customer interactions in a customer relationship management system
- Provide feedback to management on customer service trends
- Stay up to date on product and service information
- Adhere to company policies and procedures
- Maintain a positive and professional attitude
Customer Service Representative
Sedgwick
07.2019 - 05.2021
- Assist customer with the claims application and ensure proper claim assignment.
- Guide customers to resolution with problem solving skills.
- Contact the customer via telephone and written correspondence.
- Adhere to company’s metric system and values.
Education
Highschool Diploma -
Aiken Highschool
Cincinnati, OH05.2002
Skills
- Knowledge of Microsoft Office Applications
- Compassion
- Communication
- Multi-tasking
- Data entry
- Customer satisfaction
- Call center customer service
- Written and oral communication
- Customer inquiries
- Payment processing
- Documentation and reporting
- Problem-solving
- Clear communication
- Time management
- Call handling
Timeline
Patient Care Technician
BIRDI INC
11.2024 - Current
Customer Service Representative
U.S. Bank
05.2021 - 09.2024
Customer Service Representative
Sedgwick
07.2019 - 05.2021
Highschool Diploma -
Aiken Highschool
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