Kamiyah Mobley
Jacksonville
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Manager
LendingBear
Jacksonville
04.2024 - Current
- Led team to improve customer service and loan processing efficiency.
- Developed training programs for new employees on operational procedures.
- Managed daily operations to ensure compliance with lending regulations.
- Fostered a positive work environment through team-building activities.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Delegated work to staff, setting priorities and goals.
ASSISTANT MANAGER
Lenders Loans
Ridgeland
03.2024 - 03.2025
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
CASHIER
ABC Fine Wine & Spirits
Jacksonville
04.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
SALES ASSOCIATE
Metro Pcs
Walterboro
01.2022 - 03.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
SALES ASSOCIATE
Dollar General
Walterboro
02.2019 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Business Management -
Colleton County High School
WalterboroSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Conflict resolution
- Retail operations
- Team building
- Customer relationship management (CRM)
- Policy enforcement
- Sales reporting
- Financial management
- Budgeting and finance
- Business administration
- Workplace safety compliance
- Employee supervision
- Inventory management
- Financial reporting
- Employee training
- Compliance management
- Cash reconciliation
- Performance monitoring
- Problem solving
- Staff delegation
- Shift scheduling
- Verbal and written communication
- Employee onboarding
- Goal setting
- Disciplinary techniques
- Revenue management
- Safety procedures
- Staff management
- Workforce management
Timeline
Manager
LendingBear
04.2024 - Current
ASSISTANT MANAGER
Lenders Loans
03.2024 - 03.2025
CASHIER
ABC Fine Wine & Spirits
04.2023 - 02.2024
SALES ASSOCIATE
Metro Pcs
01.2022 - 03.2023
SALES ASSOCIATE
Dollar General
02.2019 - 04.2022
Business Management -
Colleton County High School