KAMLA PENA

• Engaged students in extracurricular activities to enhance learning.
• Utilized effective communication techniques when working with parents, teachers and administrators regarding student progress and issues.
• Assisted teachers in planning and delivering lessons to students, ensuring the curriculum was followed.
• Met deadlines while maintaining high-quality deliverables.
• Developed departmental objectives, budgets, policies, procedures, and strategies.

• Managed patient scheduling and appointment confirmations to optimize clinic workflow.
• Coordinated patient records and insurance verification to ensure accurate billing processes.
• Developed and maintained relationships with patients, fostering a welcoming environment.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared examination rooms and sterilized instruments to maintain compliance with health and safety regulations.
• Supported dentists during procedures by providing necessary tools and suctioning, enhancing workflow efficiency.
• Prepared and arranged instruments, medications, and required materials for dental procedures.

• Encouraged customers to make additional purchases and suggested relevant items.
• Operated cash register and POS to process sales transactions and handle payments.
• Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
• Followed checklist to complete retail store opening and closing activities.

Expected graduation June 2027