Kamoni Brown
Brooklyn
Summary
Resourceful and results-oriented individual with a passion for delivering exceptional service. Leveraging 10+ years of experience in customer-centric roles to build trust, resolve issues, and drive satisfaction. Expertise in communication, problem-solving, and adaptability to excel in both client-facing and internal support positions.
Overview
10
10
years of professional experience
Work History
JBC Team
GUCCI- Client Service Advisor
09.2022 - 08.2023
- Provide exceptional customer service through various channels (phone, email) across all stages of the customer journey.
- Resolve customer issues and complaints efficiently and effectively, de-escalating situations and exceeding expectations.
- Process orders, returns, exchanges, and refunds according to company policies and procedures.
- Upsell and cross-sell products to increase customer spending and revenue.
- Maintain strong relationships with key clients, building trust and fostering loyalty.
- Collaborate with other departments (Aftersales, Fraud, Back Office Team)
- Stay up-to-date on new products, promotions, and company policies.
- Assisting team with complex resolutions by showing proper protocol for deescalating clients
- Maintaining high efficiency to the Client Services team to achieve the service level targets.
Receptionist
Vanguard Gastroenterology Group
07.2021 - 08.2022
- Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers
- Sorted and distributed incoming messages and correspondence
- Performed routine clerical tasks such as mailing, copying, faxing, filing, and scanning
- Monitored office supplies and replenished stock as necessary
- Assisted with drafting memos, reports and proposals
- Greeted and ensured top quality customer service with all clients and visitors that come into the office.
Paraprofessional Substitute
Brooklyn Lab High School
03.2018 - 06.2022
- Working one-on-one with children to help them with specific tasks or skills, such as reading, writing, math, or social interaction.
- Following Individualized Education Programs (IEPs) or Behavior Intervention Plans (BIPs) to meet the unique needs of each child.
- Observing and documenting student behavior and progress to inform instruction and interventions.
- Assisting with classroom management and behavior management strategies.
- Collaborating with teachers, therapists, and other professionals to develop and implement effective interventions for students.
- Creating a safe and nurturing environment for children to learn and grow.
Travel Planning/Service
Global Contact Services
06.2016 - 08.2018
- Completed and arranged travel arrangements for clients
- Respond to inquiries from customers via phone, email, or chat, resolve issues, provide information, and offer support.
- Provided patient assistance towards same day travel services to appointments, Cancellations, trip revisions etc.
- Supported same day travel services for new incoming patients.
Operations Aide
Samaritan Village
02.2013 - 04.2016
- Performed facility rounds to ensure a safe environment
- Assisted with maintaining Bed management and entering incident reports
- Supervised and monitored the therapeutic environment to ensure that behavioral guidelines are followed
- Produced efficient program activities, while in coordination with assistant directors, program director, and clinicians
- Complied with 42 CFR confidentiality and HIPAA privacy and security regulations.
Education
Liberal Arts -
LaGuardia Community College (CUNY)
Skills
- Expert in MS Office (Word, PowerPoint and Excel) and Adobe Illustrator/Photoshop/InDesign
- Salesforce
- Event Planning and Logistics
- Branding
- Administrative Duties
- Social Media Content Marketing and Channel Management
- DHS CARES
- Teamwork and Collaboration
- Organizational Abilities
Timeline
JBC Team
GUCCI- Client Service Advisor
09.2022 - 08.2023
Receptionist
Vanguard Gastroenterology Group
07.2021 - 08.2022
Paraprofessional Substitute
Brooklyn Lab High School
03.2018 - 06.2022
Travel Planning/Service
Global Contact Services
06.2016 - 08.2018
Operations Aide
Samaritan Village
02.2013 - 04.2016
Liberal Arts -
LaGuardia Community College (CUNY)
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