Kamorin Chau
Elk Grove,CA
Summary
Enthusiastic and customer-focused individual with hands-on experience at El Pollo Loco, excelling in fast-paced service environments. Skilled in accurately processing payments and delivering exceptional service, even during busy periods. Known for staying calm under pressure, enhancing customer satisfaction, and contributing to a positive team atmosphere. Proficient in using product knowledge and effective up-selling techniques to support sales goals. Adaptable, eager to learn, and committed to providing excellence in every task.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
El Pollo Loco
Elk Grove, CA
08.2023 - 05.2024
- Providing excellent customer service in a fast-paced environment by efficiently processing customer transactions, and ensuring accuracy in handling payments.
- Greeting customers helpfully, taking orders precisely, and offering menu recommendations to enhance their dining experience.
- Recommended, selected, located, and obtained products to meet customer needs.
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Complied with all health and safety regulations while performing job duties.
- Maintained cleanliness and presentation of the stock room and production floor.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
Education
Currently Enrolled in Highschool - High School Diploma
Laguna Creek Highschool
9050 Vicino Drive Elk Grove, CA 9575805-2026
Skills
- Calm demeanor
- Patience and composure
- Product recommendations
- Multitasking and organization
- Stress management
- Product knowledge
- Cash register operation
- Reliability and punctuality
- Customer service
- Adaptability and flexibility
- Payment processing
- Basic math
- Positive and professional
- Up-selling techniques
- Phone etiquette
- Customer inquiries
References
References available upon request.
Timeline
Customer Service Cashier
El Pollo Loco
08.2023 - 05.2024
Currently Enrolled in Highschool - High School Diploma
Laguna Creek Highschool
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