Kamrun Yates
Marietta,GA
Summary
Dedicated Signal Support Specialist with the Army National Guard, skilled in troubleshooting network issues and hardware repair. Proven ability to maintain operational integrity under pressure while fostering strong client relationships. Recognized for critical thinking and effective problem-solving, ensuring seamless communication and system functionality in high-stakes environments.
Overview
5
5
years of professional experience
Work History
Signal Support Specialists
Army National Guard GA
Hampton, GA
08.2021 - Current
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
- Maintained accurate documentation of messages transmitted and received.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Repaired radio equipment as necessary using electronic testing equipment, hand tools and power tools.
Air Defense Battle Management System Operator
Army
Al-Tanf, Syria
11.2023 - 12.2024
- sustain air space superiority and protect against aerial and missile attacks by providing critical situational awareness, threat detection, and early warnings from airspace.
- Spotting an incoming threat in advance can be a crucial advantage in protecting ground forces.
- evaluate intelligence data, maintain and troubleshoot systems, and establish connectivity to air defense networks.
- Coordinated with cross-functional teams on projects and initiatives.
- Assisted in troubleshooting and resolving safety, service and operational issues.
- Successfully operated and maintained large-scale computer systems, networks and related equipment.
Customer Service Representative
QuikTrip
McDonough, GA
02.2020 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Server
Olive Garden
McDonough, GA
03.2021 - 09.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Hampton High School
Hampton, GA05.2021
Skills
- Organizational Skills
- Help Desk Support
- Hardware and Software Repair
- Issue and Resolution Tracking
- Microsoft Windows and Office
- Troubleshooting Network Issues
- Hardware Knowledge
- Time Management
- Critical Thinking
- Social Skills
- Active Listening
- Problem-Solving
- Writing
- Speaking
- Quick Thinker
- Hard Worker
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Field Operations
- Collaborative Team Player
Timeline
Air Defense Battle Management System Operator
Army
11.2023 - 12.2024
Signal Support Specialists
Army National Guard GA
08.2021 - Current
Server
Olive Garden
03.2021 - 09.2021
Customer Service Representative
QuikTrip
02.2020 - 10.2021
High School Diploma -
Hampton High School
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