Managed POS transactions, including cash, credit card, and tabs
Balanced cash drawer and closed out till at the end of each shift
Tracked and restocked inventory; communicated supply needs to management
Conducted regular bar counts and participated in inventory audits
Worked closely with servers, barbacks, and kitchen staff to fulfill drink orders
Trained and mentored new bartenders and support staff
Communicated clearly during high-volume shifts to ensure smooth service
Prepared and served classic and custom cocktails efficiently and accurately
Measured and poured liquor according to standard recipes and company guidelines
Maintained full knowledge of drink menus, ingredients, and seasonal offerings
Garnished drinks to presentation standards
Bartender/Server
The Anonymous
Baltimore, MD
12.2022 - 01.2024
Crafted specialty cocktails and beverages to enhance customer experience.
Provided exceptional customer service in fast-paced bar environment.
Managed inventory, ensuring timely restocking of supplies and ingredients.
Collaborated with kitchen staff to coordinate food and drink pairings.
Bartender
Bella Bar Fusion
Baltimore, MD
12.2022 - 01.2023
Prepared and served a variety of beverages, ensuring quality and customer satisfaction.
Maintained cleanliness and organization of bar area, adhering to health and safety standards.
Assisted in inventory management, tracking stock levels and ordering supplies as needed.
Engaged with customers to create a welcoming environment, enhancing overall experience.
Bartender / Event Planner
Noir Restaurant
Baltimore, MD
01.2020 - 2024
Mixed cocktails and beverages according to standard recipes and customer preferences.
Provided exceptional customer service, ensuring a positive dining experience for guests.
Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
Operated cash register and handled transactions efficiently while balancing cash drawer at end of shifts.
Assisted in inventory management by tracking stock levels and placing orders as needed.
Trained new bartenders on best practices, drink preparation techniques, and customer service standards.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Served high customer volumes during special events, nights, and weekends.
Contributed to promotional events by creating signature cocktails that enhanced the overall guest experience.
Collaborated with kitchen staff to ensure timely delivery of drink orders during peak hours.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Kept bar presentable and well-stocked to meet customer needs.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.