Kamryanna Smith
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Consumer Cellular
02.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Medical Assistant
Integris Canadian Valley
08.2023 - 02.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
High School Diploma -
Western Heights HighSchool
Oklahoma City, OK05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Certification
Certified Nurse Assistant Certified Medical Assistant
Timeline
Customer Service Representative
Consumer Cellular
02.2024 - 11.2024
Medical Assistant
Integris Canadian Valley
08.2023 - 02.2024
High School Diploma -
Western Heights HighSchool
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