Kamryn Burrows
Sheboygan,WI
Summary
Dynamic employee with a proven track record, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and prompt issue resolution. Skilled in inventory management, optimizing stock levels while fostering a collaborative work culture that promotes employee engagement and continuous learning.
Overview
7
7
years of professional experience
Work History
Manager
Private Business
Port Washington, WI
06.2022 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Assistant Manager
Biggby Coffee
Sheboygan, WI
03.2020 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Host/Server
Applebee's Grill + Bar
Sheboygan, WI
09.2016 - 10.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZCertificate - Small Business Management And Entrepreneurship
University of Phoenix
Tempe, AZ06.2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Shift scheduling
- Policy implementation
- Conflict resolution
- Clear communication
- Work prioritization
- Inventory management
Timeline
Manager
Private Business
06.2022 - 09.2023
Assistant Manager
Biggby Coffee
03.2020 - 06.2022
Host/Server
Applebee's Grill + Bar
09.2016 - 10.2019
Associate of Arts - Business Administration And Management
University of Phoenix
Certificate - Small Business Management And Entrepreneurship
University of Phoenix