KAMRYN KRAUSE CALLIES
Cedar City
Summary
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty. Recognized for efficiently managing inventory and contributing to a positive, customer-first workplace
Overview
6
6
years of professional experience
Work History
Optical Technician
Southern Utah Vision Care
03.2026 - Current
- Assisted in the fitting and adjustment of eyewear for optimal comfort and vision correction.
- Maintained accurate inventory of optical supplies, ensuring availability for timely patient service.
- Trained new technicians on equipment usage, safety protocols, and customer service best practices.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Built strong, trusting relationships by listening carefully and responding to individual needs.
- Maintained confidentiality while handling sensitive personal information.
- Worked collaboratively with team members to provide a seamless customer service.
Retail Sales Associate
Dillard's
05.2025 - 10.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions.
- Trained new associates on customer service protocols and store procedures.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Built relationships with customers to encourage repeat business.
Barista/Team Member
Beans & Brews
01.2025 - 04.2025
- Prepared and served a variety of coffee beverages including espresso, cappuccino, latte, and cold brew
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients.
- Managed inventory levels of ingredients and supplies to ensure availability during peak hours
- Adhered to company policies regarding food handling, storage, preparation, and presentation standards
- Prepared and assembled a variety of sandwiches and pastries according to customer specifications
- Adhered to all food safety procedures including temperature monitoring and labeling of prepared foods
- Ensured proper storage of perishable items to minimize waste and maximize freshness
- Provided excellent customer service by taking accurate orders, answering questions, and addressing concerns
- Maintained a clean work area throughout the shift by promptly cleaning spills or messes as they occurred
Shift Lead
Slurps Up
03.2024 - 04.2025
- Taking orders and having good customer service, making customers feel comfortable.
- Duties include taking customer orders, ensuring drinks are made to specification.
- Operating machines, handling cash and payments.
- Maintaining a clean and organized work environment.
- Providing excellent customer service.
- Restocking supplies and ordering supplies, cleaning equipment, and assisting with food preparation.
Team Member
Einstein Bagels
06.2023 - 03.2024
- Helped to maintain a clean and organized work area while on shift.
- Provided exceptional customer service in fast paced environments, making a positive experience for everyone.
- Communicated efficiently to take and fulfill orders correctly and quickly both in person and over the phone.
- Worked multiple positions in the restaurant such as Prep, Baking, Barista, Cashier/Register, Sandwich maker, as well as Drive Thru Headset and Window.
Team Member
Jimmy Johns
07.2020 - 04.2022
- Delivered exceptional customer service, fostering a welcoming atmosphere for all patrons.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Made custom sandwiches as well as memorized popular and basic sandwich recipes.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
Education
Bachelors of Nutrition - Nutrition
Southern Utah University
Cedar City, UT05-2028
Skills
- Customer Service Focused
- Quick Learner
- Sales Proficiency
- Employee Training
- Shift Leadership
- Cash Handling
Timeline
Optical Technician
Southern Utah Vision Care
03.2026 - Current
Retail Sales Associate
Dillard's
05.2025 - 10.2025
Barista/Team Member
Beans & Brews
01.2025 - 04.2025
Shift Lead
Slurps Up
03.2024 - 04.2025
Team Member
Einstein Bagels
06.2023 - 03.2024
Team Member
Jimmy Johns
07.2020 - 04.2022
Bachelors of Nutrition - Nutrition
Southern Utah University