Joselyn Wiederholt
Denver,CO
Summary
I'm a personable but hard working individual which I have discovered through life and previous job experiences; I'm familiar with the skills and abilities needed to succeed in the work force. I bring unparalleled skills in customer relations, task prioritization, and time management. I'm also motivated to directly and efficiently address customer concerns head-on, develop proactive solutions, and implement corrections with efficiency.
Overview
4
4
years of professional experience
Work History
Brand Associate
Abercrombie & Fitch
Denver, United States
08.2021 - 01.2022
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Assisted with development and implementation of organization brand strategy.
- Completed floorsets, filled floor and rang up customers.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
Cashier Team Lead
Gap
Denver, CO
08.2020 - 08.2021
- Restocked and organized merchandise in front lanes.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved escalated customer disputes with special actions such as discounts.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Operated POS and Honeywell cash registers and equipment to collect payments.
- Helped customers complete purchases, locate items and join reward programs
Brand Associate
Chipotle
Denver, CO
05.2019 - 07.2020
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Worked fast and efficiently.
Education
High School Diploma -
George Washington High School
Denver, CO05.2020
Skills
- Team Collaboration
- Interpersonal skills
- Time management
- POS
- Communication skills
- Customer Service
- Problem-solving
Accomplishments
- Achieved the highest number of new credit card accounts opened within one-month period for several months.
- Collected the most customer service feedback reports.
- Performed the most transactions for our store at GAP.
- Received multiple excellent performance notes from managers.