Ka'Mya Johnson
Jersey Mike's Subs
Temple,TX
5
years of professional experience
Dynamic Shift Leader with proven expertise in team motivation, customer satisfaction, and conflict resolution. Committed to driving operational excellence and enhancing service quality in fast-paced environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Shift Leader
2 Years- Supervised team members to ensure efficient service and adherence to operational standards.
- Trained new staff on food preparation techniques and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Implemented health and safety regulations to maintain a clean working environment.
- Assisted in scheduling shifts to optimize workforce efficiency during peak hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Team Member
11 Months- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Team Member
7 Months- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Prepared food items following safety and quality standards, maintaining consistency across all orders.
- Collaborated with team to streamline kitchen workflow, increasing efficiency during high-demand periods.
- Maintained cleanliness of workstations and dining areas, adhering to health regulations and standards.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
No Degree - Nursing
- Honor Roll [spring 2024]
- [3.8] GPA
- [connect] Member
- Surgical Technician
Skills
Team leadership
Cash handling
Positive attitude
Customer service focus
Team motivation
Training assistance
Goal setting and tracking
Sales and upselling
Accomplishments
- Achieved shift leader position by effectively helping run the store.
- Collaborated with a team of 13 in the development of effective communication within customer service and with work peers.
Timeline
Shift Leader
Jersey Mike's Subs
06.2024 - CurrentRead More
Team Member
Taco Bell
09.2022 - 08.2023Read More
Team Member
Zaxby's Chicken Fingers & Buffalo Wings
08.2021 - 03.2022Read More
Prairie View A&M University
No Degree from Nursing
Read More
Temple College
from Surgical Technician
Read More