Kamya Powell
Raleigh,Nc
Summary
Results-driven Customer service specialist , skilled in claims processing, patient services and overall client support. Proficient in data entry and HIPAA compliance, while demonstrating empathy and professionalism in high-pressure situations. Proven ability to enhance operational efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Support Representative
Biologics by McKesson
Cary, NC
12.2024 - Current
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Patient Services Representative
Raleigh Children And Adolescents Medicine
Raleigh, NC
04.2024 - 11.2024
- Scheduled appointments, verified insurance coverage, and obtain necessary patient information, accurately and efficiently.
- Answered phone calls, responded to inquiries and addressed patient concerns properly and professionally to provide excellent customer service.
- Processed payments, took co-pays and assisted patients with financial inquiries to ensure a smooth and seamless checkout process.
- Scanned documents to accurate, patient charts, faxed referrals, and time stamped with acute information.
Customer Service Representative
Ascensus College Savings
Raleigh, NC
11.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted clients in understanding in selecting 529 college savings plans resulting in a 20% increase in plan enrollments.
- Managed over 500 client accounts, ensuring accurate and timely processing of contributions, withdrawals and account update updates
- Conducted financial analysis and provided personalized recommendations to clients enhancing their saving strategies.
Education
Diploma -
South Johnston High School
Four Oaks, NC2020
Skills
- Excel
- Microsoft
- HIPPA compliance
- Customer service
- Claims processing
- Data entry
- Insurance coverage verification
Timeline
Customer Support Representative
Biologics by McKesson
12.2024 - Current
Patient Services Representative
Raleigh Children And Adolescents Medicine
04.2024 - 11.2024
Customer Service Representative
Ascensus College Savings
11.2022 - 07.2023
Diploma -
South Johnston High School