Briana Moore
Arlington,TX
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
9
9
years of professional experience
Work History
Customer Support Representative
pawTree LLC
11.2021 - Current
- Provides product/services information, answers questions, and resolves any emerging problems that our customer accounts might face with accuracy and efficiency.
Hybrid Personal Trainer and Group Fit Instructor
Lifetime
05.2021 - 11.2021
- Improved customer service by maintaining 80% client retention by implementing multiple workouts to improve overall satisfaction.
- Enhance member experience by maintaining motivational and supportive culture while conducting a safe and fun class with over 40+ members.
Lead Therapist
Beacon Behavioral Health
05.2020 - 05.2021
- Ability to provide a confidential space for individuals and group members in need of mental health services.
- Able to facilitate groups of 8 or more individuals to discuss a commonality in mental health.
- Ability to rapidly learn new skills and behaviors in response to changing circumstances.
- Ability to understand and delegate tasks to other team members
- Conducted ongoing monitoring and evaluations of behaviors and conditions and updated clinical supervisors with current information.
- Administered different therapies and mental health service in line with physician orders and treatment plan.
Front Desk Manager
North Cypress Fitness Center
03.2015 - 11.2019
- Managed over 10 employees to increase guest satisfaction and revenue by leading regular meetings and coaching sessions.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Oversaw daily reporting and tracking, reviewing trends and correcting discrepancies.
Education
Master of Science - Clinical Mental Health Counseling
Southeastern Louisiana University
Bachelor of Science - Psychology
Xavier University of Louisiana
Bachelor of Science - Nursing
Chamberlain University
Irving, TX05.2025
Skills
- Direct Patient Care
- Patient Monitoring
- Medical Records Management
- Excel
- Word
- PowerPoint
- SharePoint
Timeline
Customer Support Representative
pawTree LLC
11.2021 - Current
Hybrid Personal Trainer and Group Fit Instructor
Lifetime
05.2021 - 11.2021
Lead Therapist
Beacon Behavioral Health
05.2020 - 05.2021
Front Desk Manager
North Cypress Fitness Center
03.2015 - 11.2019
Master of Science - Clinical Mental Health Counseling
Southeastern Louisiana University
Bachelor of Science - Psychology
Xavier University of Louisiana
Bachelor of Science - Nursing
Chamberlain University
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