Kamyia R. Wilkinson
Medina,Ohio
Summary
Results-driven Restaurant Manager with 2 years of experience leading high-performing teams. Focused on enhancing operational efficiency and driving measurable results through strategic planning and process improvement. Cultivates a culture of accountability while adapting to evolving organizational needs. Leverages over 10 years in the restaurant industry to support team collaboration and success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager/Bartender
Brown Derby
Medina, Ohio
10.2021 - 05.2024
- Created positive, efficient workspace for self and co-workers. Handled high-stress customer service situations with emotional intelligence while managing opening and closing cash and bank duties. Utilized strong interpersonal communication skills to adapt to individual needs. Multitasking throughout shifts to fill the needs of the business, staff and customers.
- General Manager: James Kistler (904) 572.6230
Service Logistics Coordinator/ Customer Service Representative
Home Appliance Sales & Service
Brunswick, Ohio
11.2020 - 10.2021
- Managed transaction tracker and answered customer service calls on 7-line phone, learned various online platforms, created service tickets, and routed and dispatched service technicians.
- Supervisor: Jordan Shomate (330) 284.7310
Server
On Tap Bar and Grill
Medina, Ohio
05.2019 - 11.2020
- Provide customer service and a pleasurable dining experience to the restaurant’s customers. Order taking, computer input, cleaning and cashier.
- Supervisor: Emily Meckly (330) 814.1053
Server/Bartender
Dominic’s/JoJo’s Sports Bar
Medina, Ohio
03.2017 - 03.2019
- Provide customer service and a pleasurable dining experience to the restaurant’s customers. Order taking, computer input, cleaning and cashier.
- Supervisor: Dean Corrino (330) 635.6126
Zip line Instructor & Server
Snowshoe Mountain Ski Resort
Snowshoe, W. Virginia
05.2016 - 10.2016
- Give instructor and safety guidelines to tourists participating in the resorts zip line. Serving and customer service at the resorts two dining experiences.
- Supervisor: Anwar Thomas (877) 441.4386
Direct Support Professional
Transitional Living Centers
Valley City, Ohio
01.2016 - 05.2016
- Provided personal care and support for severely mentally/physically handicapped people. Job duties included charting daily activities, redirect behaviors, provide guidance/coaching, ensure safety of clients and all other duties included in the personal care of my clients.
Beauty Consultant
Sally Beauty Supply
Medina, Ohio
03.2015 - 12.2015
- Position included sales, cash register/money handling, stocking and product promotion.
Server
Lemonberry Frozen Yogurt
Medina, Ohio
09.2014 - 03.2015
- After school job where I was serving frozen yogurt, customer service and cashiering.
Maintenance
Advantage Washer & Dryer
Medina, Ohio
06.2013 - 08.2014
- Repaired and cleaned washer and dryers that came into the shop along with customer service and sales.
General Employee
Regal Cinemas
Medina, Ohio
05.2013 - 12.2013
- After school position that had me working in the box office selling tickets and cashing patrons out. The position while at the concession stand included food prep, cleaning, customer service and cashier.
Education
High School Diploma -
Medina High School
Medina, Ohio01-2015
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JOGs (Jobs for Ohio Graduates)
Medina, Ohio01-2018
Skills
- Sales
- Customer Service
- Management
- Leadership
- Record keeping
- Conflict Resolution
- Decision Making
- Problem solving
- Organization
- Record keeping
- Office software
- Point of sale
- Money Handling
- Customer Engagement
- Dispatch Track
- Instructor
- Goal Setting
- Ethics
Certification
CPR/First Aid Certification 2016
Timeline
Manager/Bartender
Brown Derby
10.2021 - 05.2024
Service Logistics Coordinator/ Customer Service Representative
Home Appliance Sales & Service
11.2020 - 10.2021
Server
On Tap Bar and Grill
05.2019 - 11.2020
Server/Bartender
Dominic’s/JoJo’s Sports Bar
03.2017 - 03.2019
Zip line Instructor & Server
Snowshoe Mountain Ski Resort
05.2016 - 10.2016
Direct Support Professional
Transitional Living Centers
01.2016 - 05.2016
Beauty Consultant
Sally Beauty Supply
03.2015 - 12.2015
Server
Lemonberry Frozen Yogurt
09.2014 - 03.2015
Maintenance
Advantage Washer & Dryer
06.2013 - 08.2014
General Employee
Regal Cinemas
05.2013 - 12.2013
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JOGs (Jobs for Ohio Graduates)
High School Diploma -
Medina High School