Kana Hara
Baltimore,MD
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
I have knowledge of Japanese food culture and matcha, which I can explain to customers. I can also share these knowledge with my colleagues to improve the level of the cafe and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Office Worker
JAPAN POST
04.2013 - 10.2015
- Completed clerical tasks such as filing, copying, and distributing mail.
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Interacted with customers by phone, email, or in-person to provide information.
Customer Service Cashier
Cold Stone Creamery Japan
04.2009 - 03.2013
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Science - Psychology
Shirayuri University
Japan03.2013
Skills
- Presentation Development
- Spreadsheet Management
- Proofreading
- Inventory Management
- Customer Service
- Japanese Fluency
Languages
Japanese
Native or Bilingual
English
Elementary
Timeline
Office Worker
JAPAN POST
04.2013 - 10.2015
Customer Service Cashier
Cold Stone Creamery Japan
04.2009 - 03.2013
Bachelor of Science - Psychology
Shirayuri University
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