Kanae Johnson
Grand Forks AFB,ND
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Kanto Lodge AF Inn Yokota Air Base Japan
2014.05 - 2020.08
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Kept accounts in balance and ran daily reports to verify totals.
Pharmacy Assistant
Asahi Pharmacy
2012.02 - 2014.04
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Updated computer system with current customer, payment and inventory information.
Lead Caregiver (3-5 Old Class Room)
Happy Keiki Preschool
2010.06 - 2011.05
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Planned and prepared activities for age students.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Monitored classroom to verify safe and secure environment.
- Established positive communication with parents in daily conversation and formal conferences.
- Established positive relationships with students and families.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Addressed behavioral and learning issues with parents and daycare management.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Education
Associate In Science - Early Childhood Education
HonoluluCommunity College
Honolulu, HI05.2010
Skills
- Positive Attitude
- Customer Service
- Time Management
- Relationship Building
- Effective Communication
- Multitasking
Certification
- Lead caregiver/Preschool Teacher
Timeline
Front Desk Clerk
Kanto Lodge AF Inn Yokota Air Base Japan
2014.05 - 2020.08
Pharmacy Assistant
Asahi Pharmacy
2012.02 - 2014.04
Lead Caregiver (3-5 Old Class Room)
Happy Keiki Preschool
2010.06 - 2011.05
Associate In Science - Early Childhood Education
HonoluluCommunity College