K’Anah Pollock
1117 Elm Ave
Summary
Customer service specialist with extensive experience across multiple roles, consistently delivering exceptional support to clients. Demonstrates strong problem-solving skills and the ability to address customer needs effectively, enhancing satisfaction and loyalty. Brings a commitment to fostering positive customer relationships and contributing to team success in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server
Xit Woodfire Grill
Dalhart, TX
02.2022 - Current
- Handled cash transactions and processed payments accurately using POS system.
- Implemented suggestions for menu improvements based on customer feedback, enhancing dining experience.
- Oversaw daily operations during shifts, ensuring compliance with health and safety regulations.
- Resolved customer complaints effectively, fostering positive relationships and loyalty among patrons.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
The Grill
Dalhart, TX
08.2021 - 01.2026
- Provided exceptional customer service in fast-paced dining environment.
- Managed table assignments and ensured timely food delivery to guests.
- Collaborated with kitchen staff to address special requests and dietary restrictions.
- Maintained cleanliness and organization of dining area for optimal guest experience.
Barista, Cashier
Rusty Pearl Boutique
Dalhart, TX
09.2023 - 12.2024
- Prepared high-quality beverages consistently under pressure in fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted customers with menu selections, enhancing overall customer experience and satisfaction.
- Operated espresso machines and brewing equipment to produce specialty drinks efficiently.
Education
High School or GED - undefined
Dalhart High School
Dalhart, TX05.2024
Some College - Criminal Justice
West Texas A&M University
Canyon, TX05.2028
Skills
- Active listener
- Cleanliness
- Team leadership
- Adaptive and creative
- Decision-making
Timeline
Barista, Cashier
Rusty Pearl Boutique
09.2023 - 12.2024
Server
Xit Woodfire Grill
02.2022 - Current
Server
The Grill
08.2021 - 01.2026
Some College - Criminal Justice
West Texas A&M University
High School or GED - undefined
Dalhart High School