Kanaisa Alameda

Customer service

Summerville,SC

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings. Proven ability to enhance guest engagement and resolve conflicts effectively. Experienced in cash handling and team collaboration, fostering a productive environment that drives customer satisfaction and business growth.

Overview

years of professional experience

Work History

Buffalo Wild Wings

Server

03.2025 - Current

Job overview

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cultivated warm relationships with regular customers.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Resolved customer complaints promptly and professionally to maintain positive reputation.

Lecreme

Manager

08.2020 - Current

Job overview

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cross-trained existing employees to maximize team agility and performance.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and maintained relationships with customers and suppliers through account development.
Improved marketing to attract new customers and promote business.

Education

Summerville High School
Summerville, SC

Diploma from Computer Science

05.2019

Skills

Strong work ethic
Exceptional customer service
Cash handling
Guest engagement

Professional appearance
Customer service
Team collaboration

Timeline