Kanani Hoover
Katy,TX
Summary
Strategic governance leader with 15 years of experience in operational excellence and process simplification. Expertise in retail operations and multi-site leadership, with a successful transition into network real estate. Demonstrated ability to lead cross-functional initiatives, enhance efficiency, and meet project milestones through effective planning and collaboration. Committed to identifying and closing process gaps to drive superior business outcomes.
Overview
7
7
years of professional experience
Work History
Engr III Spec-Ntwk Reg/RE (Real Estate Specialist)
Verizon Wireless
Houston, TX
10.2023 - 12.2025
- Managed network project completions to accelerate expansion and enhance customer experience.
- Released development projects, including initial builds and modifications for C-Band expansions.
- Tracked action items to ensure vendor accountability and maintain project timelines.
- Facilitated stakeholder communication among performance, assurance, and regulatory teams to prevent delays.
- Established direct communication lines with stakeholders, improving turnaround times and team effectiveness.
- Negotiated over 50 license agreements with third-party providers to secure favorable terms.
- Collaborated with RF Engineering, A&E, Construction, and Legal teams to advance sites to NTP release.
- Oversaw external A&E firms and infrastructure providers to ensure adherence to scope and schedule.
Sr. Operations Analyst
Verizon Wireless
Houston, TX
10.2021 - 10.2023
- Delivered targeted reporting and frontline education, achieving 58% conversion rate for Video Assist and 91% for VZ Engage, surpassing sales targets.
- Achieved top 3 territory ranking for overall RISK management in first half of 2023 by implementing bi-weekly calls to educate teams, maintaining district RISK score of 974.
- Championed process improvement by identifying account security gaps and collaborating with peers to establish new security measures.
- Co-developed operations visit sheet and action log adopted nationally to enhance operational efficiency.
Multi-Store General Manager
Verizon Wireless
Houston, TX
01.2021 - 10.2021
- Managed operations, sales, and personnel for two retail locations, promoting a cohesive team culture.
- Monitored stakeholder progress on key initiatives, including site acquisitions, ensuring timely updates on milestones.
- Facilitated issue resolution and guided teams through project changes to sustain operational performance.
General Manager
Verizon Wireless
Houston, TX
02.2019 - 01.2021
- Led Town and Country team to secure #1 position on 2019 territory leaderboard through outstanding sales performance.
- Achieved Top 3 district ranking in RISK Model for 2019 by upholding strict compliance and operational standards.
- Directed temporary work-from-home assignment during COVID-19, ensuring 100% completion of CQ tasks for May and June.
Education
Bachelor of Science - Marketing
Strayer University
Houston05-2021
Skills
- Network project management
- License negotiation
- Stakeholder communication
- Project timeline tracking
- Vendor accountability
- Customer relationship management
Accomplishments
● Tops in Ops Award (June 2023)
● Majors Pillar Execution (2022 - 2023)
● Top on Leaderboard for Territory (2019, 2020)
● Winners Circle 2018
● Majors Pillar Execution (2022 - 2023)
● Top on Leaderboard for Territory (2019, 2020)
● Winners Circle 2018
Timeline
Engr III Spec-Ntwk Reg/RE (Real Estate Specialist)
Verizon Wireless
10.2023 - 12.2025
Sr. Operations Analyst
Verizon Wireless
10.2021 - 10.2023
Multi-Store General Manager
Verizon Wireless
01.2021 - 10.2021
General Manager
Verizon Wireless
02.2019 - 01.2021
Bachelor of Science - Marketing
Strayer University