Kanchan Terry
Washington,DC
Summary
Highly-motivated employee with desire to take on new challenge. Strong work ethic, adaptability and exceptional interpersonal skills and the desire to drive business opportunities.
Overview
12
12
years of professional experience
Work History
Reservations Agent
The Hay Adams Hotel
Washington, DC
05.2023 - Current
- Provided accurate information regarding hotel facilities, services, and rates.
- Responded promptly to customer inquiries, concerns, and complaints.
Customer Service Associate
JPMorgan Chase (Part- Time)
Washington, DC
10.2022 - 01.2023
- Addressed inquiries, resolved customer issues and managed customer relations.
Front Desk Associate
The Mayflower Hotel
Washington, DC
02.2020 - 04.2023
- Ensured that all customer interactions were handled in a professional manner at all times.
- Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
Guest Services Agent
InterContinental Hotel
Washington, DC
08.2018 - 01.2020
- Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity.
Executive Lounge Agent
InterContinental Hotel
Manama, Bahrain
11.2011 - 12.2012
- Greeting all visitors in a friendly, energetic, polite, and professional manner.
Education
Business Administration Certificate -
Pinnacle Academy of Kathmandu
05.2002
Skills
- Microsoft Office, OPERA, HotSos, FSPMS, Alice
- Customer Engagement
- Reservations Processing
- Issue Resolution
- Upselling Proficiency
- Email/ Phone Etiquette
- Amenities Knowledge
- Cancellation Policies
Languages
English
Full Professional
Hindi
Full Professional
Japanese
Limited
Nepali, Nepali Bhasa
Native/ Bilingual
References
References available upon request.
Timeline
Reservations Agent
The Hay Adams Hotel
05.2023 - Current
Customer Service Associate
JPMorgan Chase (Part- Time)
10.2022 - 01.2023
Front Desk Associate
The Mayflower Hotel
02.2020 - 04.2023
Guest Services Agent
InterContinental Hotel
08.2018 - 01.2020
Executive Lounge Agent
InterContinental Hotel
11.2011 - 12.2012
Business Administration Certificate -
Pinnacle Academy of Kathmandu
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