Kandace Espinosa
Riverside,CA
Summary
Driven to go above and beyond to satisfy customers and improve sales. Consistently acknowledged for maintaining superior service standards while exceeding sales goals. Dedicated to maximizing turnover to take advantage of sales opportunities without sacrificing service. Skilled in customer service and order placement. Motivated and energetic individual hands-on experience. Strong communicator possessing outstanding multitasking and organizational abilities. Responsible experience in fast-paced customer service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Expert at providing exceptional customer service by quickly and energetically completing special requests. Experience providing timely service with enthusiasm and efficiency. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, upselling and time management abilities. Detailed Sales Representative well-known for turning accounts into long-term customers. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role.
Overview
12
12
years of professional experience
Work History
Lead Waitress
Mimi's Cafe
Corona, CA
09.2014 - 11.2019
- Trained new servers on restaurant policies, procedures, service techniques, and safety standards.
- Balanced cash register at the end of each shift.
- Compiled accurate bills for customers' orders in a timely fashion.
- Informed customers of daily specials and promotions.
- Supervised closing duties.
- Developed creative ways to increase sales through promotional activities or special events.
- Implemented strategies for improved customer satisfaction ratings through surveys or feedback forms.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Suggested additional items to customers to increase restaurant sales.
- Trained new wait staff team members in proper procedures and important standards of establishment.
Assistant Accountant
El Torito
Corona, CA
02.2015 - 07.2017
- Organized and maintained filing systems for all accounting documents.
- Provided administrative support to senior management team.
- Compiled data into spreadsheets for analysis or reporting purposes.
- Created agendas for meetings, took meeting minutes, distributed notes to attendees afterwards.
- Entered data into databases accurately and efficiently.
- Compiled data from various sources to create reports for the Regional Director's review.
- Provided administrative support by responding to emails in a timely manner.
- Assisted tracking expenses and creating financial reports.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Marketing Coordinator
El Torito
Corona, CA
03.2015 - 06.2017
- Developed and implemented marketing plans and strategies to boost company visibility.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Cold called to drive sales.
- Delivered flyers to drive sales.
Sales Associate
ESP Produtions
Corona, CA
06.2007 - 08.2014
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling.
- Maintained accurate records of all sales and prospecting activities.
- Negotiated pricing contracts with customers to maximize profits.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Education
High School Diploma -
Centennial High School
Corona, CA06.2007
GED -
Norco College
Norco, CASkills
- Client Relations
- Accounts Payable and Receivable
- Spreadsheet Software
- Deadline Driven
- Sales Commission Knowledge
- Management Support
- Upselling Techniques
- Point of Sale (POS) System Operations
- Staff Monitoring
- Cash Handling
- Customer Service
- Relationship Building
- Effective Customer Upselling
- Order Accuracy
- Item Promotion
- Compliance Standards
Timeline
Marketing Coordinator
El Torito
03.2015 - 06.2017
Assistant Accountant
El Torito
02.2015 - 07.2017
Lead Waitress
Mimi's Cafe
09.2014 - 11.2019
Sales Associate
ESP Produtions
06.2007 - 08.2014
High School Diploma -
Centennial High School
GED -
Norco College
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