Maria Luisa Baw
Lake Arrowhead,CA
Summary
Dedicated server with proven skills in customer service, upselling, and food safety compliance. Committed to enhancing guest experiences and optimizing restaurant operations.
Overview
22
22
years of professional experience
Work History
Server
Mimi's Cafe
Rancho Cucamonga, CA
02.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Took customer orders and processed transactions efficiently at the register.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with team members to ensure smooth restaurant operations.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Upsold menu items to enhance guest experience and increase sales potential.
- Provided excellent customer service to ensure satisfaction.
Server
Olive Garden Restaurant
Ontario, California
01.2006 - 02.2023
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
server
PGA West
La Quinta, California
03.2003 - 04.2006
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Pharmacy Tech Certification - Pharmaceutical Medicine
Rialto Rop
Rialto, CA02-2006
High School Diploma -
Indio High School
Indio, CA05-1992
Skills
- Customer service
- Upselling techniques
- Food safety compliance
- Order processing
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Guest engagement
- Positive guest interactions
- Point-of-sale system
- Beverage preparation
- Food and beverage pairings
- Food running
- Guest seating
- Server training
- Order accuracy
- Table setting arrangements
- Liquor, wine, and food service
- Dining customer service
- Multitasking and organization
Timeline
Server
Mimi's Cafe
02.2023 - Current
Server
Olive Garden Restaurant
01.2006 - 02.2023
server
PGA West
03.2003 - 04.2006
Pharmacy Tech Certification - Pharmaceutical Medicine
Rialto Rop
High School Diploma -
Indio High School
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