Kandace Giles
Guthrie,OK
Summary
Dynamic and team-oriented leader with 15 years of experience in training and hiring diverse teams in the food and beverage industry. Recognized for flexibility and empathy, demonstrating exceptional interpersonal and communication skills. Proficient in mastering company tools and dedicated to challenging the status quo. Passionate about fostering an energetic culture and driving the growth of emerging leaders.
Overview
15
15
years of professional experience
Work History
Senior Manager - Field Operations Manager
Andy's Frozen Custard
2022.04 - Current
- Direct 20 locations in Texas, Florida & Oklahoma, 6 District Managers, 350+ employees,
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Spearheaded implementation of process improvements and cost-saving initiatives to reduce shrink, increase value and doubled profits year over year.
- Collaborated with owners to develop and execute long-term corporate goals and objectives for eighteen stores.
- Opened six new stores while building a bench of talent across the Oklahoma/Texas/Florida markets to decrease turnover and create investment in management team.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Store Manager Trainer
Starbucks Coffee Company
2014.09 - 2022.04
- Management trainer for five years. Trained over twenty new Store Managers and District Managers with excellent track record of success.
- Managed highest volume store in Oklahoma/ North Texas. Sales in excess of 4 million performing positively in all KPI's.
- Managed remote and low-volume stores delivering high profit while creating a deep bench of talent for the store and district.
Community Business Development Manager
Barnes & Noble
2009.09 - 2014.08
- Organized and led company-hosted events, including internationally recognized authors and publishers.
- Guaranteed and provided a reliable supply chain of educational resources to private Oklahoma schools. These newly created, special relationships increased sales volume from 100k to over 1M annually.
- Top three in company sales.
Skills
- Experience recruiting in high-growth, fast-paced environment
- Inspiring and nurturing leader
- Navigates new or changing spaces and situations with little to no additional support, demonstrating self-direction in prioritizing
- Lives Mission & Values with welcoming behavior and practices that allow for inclusive collaboration to support company and team projects, programs and initiatives
- Advisor in Microsoft 365 and operational approaches
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
Timeline
Senior Manager - Field Operations Manager
Andy's Frozen Custard
2022.04 - Current
Store Manager Trainer
Starbucks Coffee Company
2014.09 - 2022.04
Community Business Development Manager
Barnes & Noble
2009.09 - 2014.08
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