Summary
Work History
Education
Skills
Timeline
Generic

Kande Urban

Redding,CA

Summary

Friendly and efficient hospitality professional with extensive experience in fast-paced restaurant and bar environments known for exceptional customer service, calm and confident presence under pressure, creating memorable guest experiences

Work History

Server

Logans Roadhouse Grill
Redding, CA
  • Addressed customer issues effectively by executing conflict resolution strategies.
  • Enhanced operational efficiency through high-volume multitasking.
  • Ensured transaction accuracy by managing POS systems and cash handling procedures.
  • Improved service delivery through team collaboration and communication.
  • Maintained a clean and welcoming environment.
  • Performed opening and closing duties, including setting up the dining area and restocking supplies.
  • Played a key role in training new servers to uphold company guidelines.

Server

Lumberjacks Restaurant
Redding, CA
  • Delivered food orders efficiently while ensuring a courteous dining experience for guests.
  • Facilitated communication between kitchen staff regarding dietary restrictions and special requests.
  • Kept current on daily specials, new menu offerings, and promotional events.
  • Provided excellent customer service to ensure satisfaction.

Graveyard Supervisor

Dennys Restaurant
Redding, CA
  • Implemented best practices, enhancing efficiency during graveyard shifts.
  • Ensured compliance with company policies and communication objectives.
  • Fostered a motivating work environment, improving team morale significantly.
  • Executed opening, closing, and shift change functions to uphold operational standards daily.

Education

Enterprise High Schol
Redding, CA
06-1998

LVN

Institute of Technology
Redding, CA
12-2010

Skills

  • Maintaining a clean and welcoming environment
  • Customer service management
  • High-volume multitasking
  • Positive professional attitude
  • Menu memorization and upselling
  • Delivering personal service, building loyalty

Timeline

Server

Logans Roadhouse Grill

Server

Lumberjacks Restaurant

Graveyard Supervisor

Dennys Restaurant

Enterprise High Schol

LVN

Institute of Technology
Kande Urban