Kandi Banda
Grand Rapids,MI
Summary
Perceptive Employment Specialist passionate about helping others reach personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers. Strategic when placing clients in rewarding jobs based on skills, interests and abilities. Successful at coaching clients on resume writing, interviewing, time management and teamwork.
A driven Case Manager who collaborates with local and state organizations, employers, and medical facilities to deliver essential legal, social, and healthcare services. Demonstrates empathy while catering to a wide range of intricate populations and oversees various aspects of care. An individual with a strong focus on service, displaying sound judgment and decision-making abilities in every interaction.
Overview
25
25
years of professional experience
Work History
Post Resettlement Case Manager/Employment Specialist
Bethany Christian Services
Grand Rapids, MI
08.2022 - Current
- Organize client meetings to identify obstacles and create goals and action plans
- Engage in communication with public social services and welfare agencies to acquire and furnish relevant information
- Inform potential clients about the participant eligibility criteria, the program requirements they need to fulfill, and the various benefits they can expect to receive from the program
- Attend essential conferences and team meetings
- Assess individual abilities, skills, and interests to determine job readiness and promote successful employment
- Assist clients with completing job applications and submitting resumes to improve interview chances.
- Built strong relationships with local employers to identify job opportunities, resulting in increased client placements.
- Organize schedules for interviews between clients and prospective employers
- Assisted clients in overcoming employment barriers through tailored interventions that addressed individual needs.
- Partner with employer to minimize barriers and maximize client's success.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Evaluate the advancement of individuals in educational and vocational programs
- Assess the requirements of clients to determine the appropriate assistance and services needed
- Discover available tools and materials to assist individuals in their pursuit of employment and educational prospects
- Direct individuals to various public and private organizations according to their specific requirements to acquire essential support
- Document and organize the services provided to each client in the relevant records and files
- Transport clients to and from their destinations.
- Coordinated with department heads to identify projects suitable for intern involvement, maximizing their learning experience.
- Monitored intern progress and provided regular feedback, contributing to their professional development.
- Mentored interns by sharing personal experiences and industry knowledge, supporting their career growth aspirations.
Stay at Home Mom
Self Employed
Kentwood, MI
12.2018 - 08.2022
- Caregiver for child dealing with mental health issues
- Coordinate school, doctors, counseling, and other programs.
Case Manager Assistant
Kent County
Grand Rapids, MI
06.1999 - 12.2018
- Collaborate with a team to effectively manage a substantial caseload
- Handle diverse clients involved in sensitive domestic relations cases
- Navigate intricate computer programs specifically designed to maintain comprehensive client information
- Thoroughly review numerous cases and make informed decisions regarding appropriate enforcement actions to ensure the collection and distribution of child support, childcare, medical, and spousal support payments
- Interpret legal court orders regarding child support, parenting time, and enforcement actions
- Assist parties in resolving disputes related to sensitive domestic relationships
- Maintain accurate records for statistical analysis and enforcement quality assessments
- Efficiently respond to a high volume of written, electronic, and telephone inquiries from clients, employers, attorneys, and other relevant parties within specified time frames
- Utilize various resources to locate addresses and employment information for clients
- Process necessary paperwork following Order to Show Cause hearings, including the generation of Enforcement Orders and Bench Warrants
- Ensure that bench warrants are properly entered into the Law Enforcement Information Network (LEIN)
- Participate in work groups to identify and implement improved work procedures
- Contribute to the training of new employees
- Assist Customer Service Representatives during periods of high call volumes
- Thoroughly document all actions taken in the client information system
- Maintain strict confidentiality in handling sensitive information.
Education
Bachelor of Science - Psychology
Capella University
06.2025
Skills
- Employer Outreach
- Employer Matching
- Training Coordination
- Community Collaboration
- Employment Barriers Identification
- Job Development
- Workforce Development
- Employer Engagement
- Individualized Service Planning
- Resume Development
- Goal Setting
- Care Coordination
- Service Plans
- Family Services
- Program Eligibility
- Case Management
- Home Visits
- Organization and Multitasking
- Relationship Building
- Record Keeping
- Immigration Document Assistance
- Problem-solving
- Client Advocacy
- Computer Literatacy
- Immigration Policies
- Bilingual
- Flexible
- Social Work
- Good Driving Record
- Case Documentation
- Job Search Assistance
- Barrier Assessment
Languages
Spanish
Professional Working
Timeline
Post Resettlement Case Manager/Employment Specialist
Bethany Christian Services
08.2022 - Current
Stay at Home Mom
Self Employed
12.2018 - 08.2022
Case Manager Assistant
Kent County
06.1999 - 12.2018
Bachelor of Science - Psychology
Capella University